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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Deploy Anti-DDoS enhancements - US - January 26, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect your services in our US datacenters. The network maintenances have been scheduled for January 26, 2026

Location: United States

Schedule: Start time: January 26, 2026, 00:00 UTC End time: January 26, 2026, 02:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance: We will be deploying granular anti-DDoS filters at our external network edge. This will ensure we can filter out common network attacks without affecting legitimate use of the protocols being used for these attacks. DNS and NTP are examples of DDoS attack vectors that frequently see legitimate use. Deployment will occur in a carefully phased approach, so we expect that in the unlikely case of issues, we can detect quickly and revert prior to impact.

No Impact: No impact is expected for this maintenance. This has been tested and implemented on other sites without resulting any impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support
You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Atlanta - January 28, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Atlanta datacenter. The network maintenance has been scheduled for January 28, 2026.

Location: Atlanta, United States

Schedule: Start time: January 28, 2026, 10:00 UTC End time: January 28, 2026, 14:00 UTC Planned impact: Reduced Redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - Singapore - January 27, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Singapore datacenter. The network maintenance has been scheduled for January 27, 2026.

Location: Singapore, Singapore

Schedule: Start time: January 27, 2026, 22:00 UTC End time: January 28, 2026, 03:00 UTC Planned impact: Reduced Redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

[Power Maintenance] Powerhouse 2 Breaker Maintenance - Rotterdam – January 29 through February 9, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for January 29, 2026 through February 9, 2026.

Location: Rotterdam, The Netherlands

Schedule:

Date

Time (UTC)

Maintenance Work

January 29, 2026

06:00 - 16:00

The maintenance will be carried out on the generator and transformer breakers. Once the work is completed, there will be reduced redundancy. During transformer breaker maintenance, Powerhouse 1 will operate on generators. During the generator breaker maintenance, there will be reduced redundancy.

February 2 & 3, 2026

06:00 - 16:00

Maintenance will be performed on the UPS1 breakers. While this maintenance is in progress, generators will run in parallel with the power grid to provide continuity in the event of a grid failure, as UPS protection will not be available during this period.

February 4

06:00 - 16:00

Breaker maintenance on UPS2 will take place. Impacted customers will be notified separately..

February 5

06:00 - 16:00

Power impact may occur due to switching activities in the main panels.

February 6 & 9

06:00 - 16:00

Switching activities will take place in the main power distribution board in Powerhouse 1.

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, parts of the power infrastructure will be worked on one at a time which may temporarily reduce redundancy. Power will remain available throughout the maintenance and customers who may be affected will be notified separately.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

Past Incidents

Tuesday 8th, November 2022

NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We had an outage on a leased line between Oslo, NO and Tveiten,NO which since has restored.

    We are involving our provider for an RFO and further investigation.

    Requested ETA on RFO. Awaiting response.

    • US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Root Cause: A planned maintenance event in Mclean, VA impacted unprotected services.

    Fix Action: The maintenance was completed, thus restoring services to a stable state.

    This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment. If after that action has been performed a service issue prevails, please contact the Lumen Repair Center for troubleshooting assistance.

  • Planned maintenance ETA 11:00 GMT

    • Monday 7th, November 2022

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • This device is not simply down, it is flapping. We have requested that the incident be changed to a flap to more adequately direct the investigation.

    Advised Colt of continued issue via email on their ticket 1-56435935162

  • Connection has been restored since estimated 16:00 UTC

    RFO : Reason For Outage Colt's incident resolution team are pleased to report that our partner has confirmed that your service is now restored. Our partner fiber team have identified and repaired the fiber cut at 78.4 Kms from Strada Pitesti, Alexandria towards Dimitrie Pompei Blvd, Bucharest at Bragadiru village. The alarms have cleared. Your services should be Up and Stable since : 2022-11-08, 10:17:39 GMT. This ticket will be set to Resolved now but If you experience any further interruptions to your service, please contact Service Desk and quote this ticket reference. We apologies for any inconvenience caused to you and your customers during the interruption to your service. Thank you.

    • JP: Tokyo Backbone link between our Hong Kong and Tokyo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters.

    The cause of the incident is currently: There is a Repeater Fault far away in the cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Vendor response: Please be informed that we observed a major outage between Hong Kong & Japan via EAC Segment AC at 21:39 UTC 6 November 2022 affecting your unprotected circuit where service will remain down until fault is permanently fixed. Our support team is investigating the issue on priority and our management and operation teams informed.

    With regards to the ongoing outage, equipment vendor has been engaged to assist investigation. Both Hong Kong and Japan Field Services team have been involved along with Marine team for joint isolation. COTDR measurement has been completed, and we have shared the measurement result with the Marine team for further analysis. The Fault is due to Repeater Fault (RC009) located 466km away from Hongkong Landing Station. Marine Team is focus to get the Faulty Repeater repaired first at the soonest possible time and working with the Maintenance Provider for permitting application/processing and Cableship mobilization.

    No ETR available as of this writing. Further updates to follow within 2 hours or subject to status change.

    • Sunday 6th, November 2022

    No incidents reported

    Saturday 5th, November 2022

    No incidents reported

    Friday 4th, November 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    "The link has fully restored and we received the hands off."

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has fully restored and we received the hands off.

    • US: Chicago Backbone link between our Chicago and Santa Clara down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved. Cause was found in multiple provider incidents which have been resolved.

  • This link is experiencing flapping and we are in contact with our vendor to monitor and resolve this issue. Until then we will closely monitor this link.

    • CA: Toronto Backbone link between our Saint-Laurent and Toronto datacenters

    At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link was down due to a flap and has been stable for over 6-hours. We will closely watch the link until hands-off.

    • Thursday 3rd, November 2022

    DK: Copenhagen Backbone link between Copenhagen and Stockholm is down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off and the link has stabilized.

  • Maintenance is unknown to us by our vendor. ETR is 05:00 UTC

    • US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from or vendor. The flapping has stopped.

  • There has been a flap on the link, we asked the vendor to investigate.

    • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • This incident is caused by a fiber break. Technicians have arrived at the fault location and are in progress of locating the exact fault point.

    • Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and 2Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from our vendor

  • Provider had to pause further troubleshooting causing these flaps and will continue investigating after November 9th, 2022 Link has been stable since, so no further impact is expected. Until hands-off we will closely monitor this link.

  • Link has been restored. Since we have not received hands-off yet from our vendor we will be closely monitoring the link.

    • Wednesday 2nd, November 2022

    UAE: Dubai Backbone link between our Dubai and Saint Denis datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Dubai and Saint Denis datacenters.

    The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: 2 hours

    Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has stabilized.

    • FR: Paris Backbone link between our Singapore and Saint-Denis datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters.

    The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: 2 hours

    Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • The link has stabilized. We are awaiting hands-off from our vendor.

    • ONE Control Panel One.i3d.net and customer.i3d.net unavailable

    At this moment we are experiencing problems with: one.i3d.net and customer.i3d.net

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently investigating the cause of this incident.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident, one.i3d.net and customer.i3d.net are unavailable.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Both portals are available again. We will continue our investigation.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has been restored.

    • Tuesday 1st, November 2022

    US: Chicago Chicago DC - Metro Incident impacting Peers/Transit

    At this moment we are experiencing problems with: Multiple ports are down in our Chicago DC.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident in our Chicago datacenter, users connecting to this region and surrounding regions may experience increased latency and connection issues.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was due to a unannounced maintenance by vendor. Maintenance has been completed. Links and peers are restored.

  • The cause has been identified. We are seeing three connections down and reported it to our metro transport provider.

    • NO: Oslo Backbone link between our Oslo and Stockholm datacenters down

    At this moment we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received confirmation from the vendor, their works have been completed.

  • Our link has been restored. We are awaiting to hear back from our vendor.