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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910


Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Network Maintenance] Madrid - Router Migration – February 6, 2023

We would like to notify you of upcoming network maintenance activities that will affect services in our Madrid datacenter. The network maintenance has been scheduled for February 6, 2023.

Location: Madrid, Spain

Schedule: Start time: February 6, 2023, 05:00 UTC End time: February 6, 2023, 09:00 UTC Planned downtime: Impact expected up to 2 hours (see below for details)

Reason for this maintenance: We will be migrating our routers to newer models to improve the reliability and scalability of our services.

Expected downtime/impact: During the maintenance window full-service impact is expected for up to 2 hours.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Maintenance] Rotterdam quarterly On-load tests Q1

(English version below)

Beste klant,

In onderstaand overzicht vindt u de data en tijden van onze vier geplande on-load tests in ons Smartdc Rotterdam datacenter voor het jaar 2023:

Plaats:
Rotterdam, Nederland

On-load test Q1:
Start datum: 7 Februari 2023, 06:00 UTC
Eind datum: 7 Februari 2023, 08:00 UTC

Verwachte downtime:
0 minuten / Geen downtime verwacht

Impact:
Geen impact verwacht

Reden voor deze maintenances:
Deze on-load tests zijn routinematig en bedoeld om de back-up stroomsystemen van onze vestiging in Rotterdam te testen. Dit is om ervoor te zorgen dat alles volledig operationeel blijft als de stroomvoorziening in de faciliteit zou uitvallen.

Support:
Tijdens de maintenances is onze support afdeling geopend. Meer details over hoe u contact kunt opnemen met onze support vindt u op https://i3d.net/support/
Onderhoudsupdates en de huidige situatie vindt u op https://status.i3d.net/

Neem gerust contact met ons op als u vragen of opmerkingen heeft.


Dear customer,

In the below overview you will find the dates and times of our four planned on-load tests in our Smartdc Rotterdam datacenter for the year 2023:

Location:
Rotterdam, the Netherlands

On-load test Q1:
Start date: 7 February 2023, 06:00 UTC
End date: 7 February 2023, 08:00 UTC

Expected downtime:
0 minutes / None expected

Impact: 
No impact expected

Reason for these maintenances:
These on load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support:
Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Thursday 10th, November 2022

NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • NL: Amsterdam Backbone link between our Amsterdam and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Rotterdam datacenters.

    The cause of the incident is currently: There was a fiber crossing after the maintenance

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update from the Vendor: Due to a fiber crossing, the connection did not come up after maintenance.

    Due to de-crossing, the connection came back online.

  • Wednesday 9th, November 2022

    US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link is restored and has been stable for 2 hours

  • A fiber cut has been located and a team is currently working on the repair.

  • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored and remained stable. We have received a hands-off from our vendor.

  • Latest Update-

    Remote optical measurements by the Colt transmission device suggesting a fibre break at about 52 Kms from Osijek (towards Nasice, Croatia).

    An incident has been raised with the partner to further investigate the issue. We will keep you updated on the progress of incident resolution. Thank you.

  • US: Dallas Backbone link between our Chicago and Dallas datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • A fiber cut has been located and a team is currently working on the repair.

  • US: Seattle Backbone link between our Seattle and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Seattle and Chicago datacenters.

    The cause of the incident is currently: a possible service interruption

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: ETR is unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has restored. We are waiting to receive word from our vendor.

  • US: Los Angeles Backbone link between our Santa Clara and Los Angeles datacenters down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    UAE: Fujairah Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: The Fault is due to Repeater Fault

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received hands-off from the Vendor.

  • Please be informed that we observed a major outage between Hong Kong & Japan via EAC Segment AC at 21:39 UTC 6 November 2022 affecting your unprotected circuit where service will remain down until fault is permanently fixed. Our support team is investigating the issue on priority and our management and operation teams informed.

    With regards to the ongoing outage, equipment vendor has been engaged to assist investigation. Both Hong Kong and Japan Field Services team have been involved along with Marine team for joint isolation. COTDR measurement has been completed, and we have shared the measurement result with the Marine team for further analysis. The Fault is due to Repeater Fault (RC009) located 466km away from Hongkong Landing Station. Marine Team is focus to get the Faulty Repeater repaired first at the soonest possible time and working with the Maintenance Provider for permitting application/processing and Cableship mobilization.

  • At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Tuesday 8th, November 2022

    NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We had an outage on a leased line between Oslo, NO and Tveiten,NO which since has restored.

    We are involving our provider for an RFO and further investigation.

    Requested ETA on RFO. Awaiting response.

  • US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Root Cause: A planned maintenance event in Mclean, VA impacted unprotected services.

    Fix Action: The maintenance was completed, thus restoring services to a stable state.

    This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment. If after that action has been performed a service issue prevails, please contact the Lumen Repair Center for troubleshooting assistance.

  • Planned maintenance ETA 11:00 GMT

  • Monday 7th, November 2022

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • This device is not simply down, it is flapping. We have requested that the incident be changed to a flap to more adequately direct the investigation.

    Advised Colt of continued issue via email on their ticket 1-56435935162

  • Connection has been restored since estimated 16:00 UTC

    RFO : Reason For Outage Colt's incident resolution team are pleased to report that our partner has confirmed that your service is now restored. Our partner fiber team have identified and repaired the fiber cut at 78.4 Kms from Strada Pitesti, Alexandria towards Dimitrie Pompei Blvd, Bucharest at Bragadiru village. The alarms have cleared. Your services should be Up and Stable since : 2022-11-08, 10:17:39 GMT. This ticket will be set to Resolved now but If you experience any further interruptions to your service, please contact Service Desk and quote this ticket reference. We apologies for any inconvenience caused to you and your customers during the interruption to your service. Thank you.

  • JP: Tokyo Backbone link between our Hong Kong and Tokyo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters.

    The cause of the incident is currently: There is a Repeater Fault far away in the cable

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Vendor response: Please be informed that we observed a major outage between Hong Kong & Japan via EAC Segment AC at 21:39 UTC 6 November 2022 affecting your unprotected circuit where service will remain down until fault is permanently fixed. Our support team is investigating the issue on priority and our management and operation teams informed.

    With regards to the ongoing outage, equipment vendor has been engaged to assist investigation. Both Hong Kong and Japan Field Services team have been involved along with Marine team for joint isolation. COTDR measurement has been completed, and we have shared the measurement result with the Marine team for further analysis. The Fault is due to Repeater Fault (RC009) located 466km away from Hongkong Landing Station. Marine Team is focus to get the Faulty Repeater repaired first at the soonest possible time and working with the Maintenance Provider for permitting application/processing and Cableship mobilization.

    No ETR available as of this writing. Further updates to follow within 2 hours or subject to status change.

  • Sunday 6th, November 2022

    No incidents reported

    Saturday 5th, November 2022

    No incidents reported

    Friday 4th, November 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    "The link has fully restored and we received the hands off."

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has fully restored and we received the hands off.

  • US: Chicago Backbone link between our Chicago and Santa Clara down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved. Cause was found in multiple provider incidents which have been resolved.

  • This link is experiencing flapping and we are in contact with our vendor to monitor and resolve this issue. Until then we will closely monitor this link.

  • CA: Toronto Backbone link between our Saint-Laurent and Toronto datacenters

    At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link was down due to a flap and has been stable for over 6-hours. We will closely watch the link until hands-off.

  • Thursday 3rd, November 2022

    DK: Copenhagen Backbone link between Copenhagen and Stockholm is down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off and the link has stabilized.

  • Maintenance is unknown to us by our vendor. ETR is 05:00 UTC

  • US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from or vendor. The flapping has stopped.

  • There has been a flap on the link, we asked the vendor to investigate.

  • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • This incident is caused by a fiber break. Technicians have arrived at the fault location and are in progress of locating the exact fault point.

  • RU: Moscow Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and 2Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

  • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from our vendor

  • Provider had to pause further troubleshooting causing these flaps and will continue investigating after November 9th, 2022 Link has been stable since, so no further impact is expected. Until hands-off we will closely monitor this link.

  • Link has been restored. Since we have not received hands-off yet from our vendor we will be closely monitoring the link.