Backbone link between our Madrid and Johannesburg datacenters down Monday 5th June 2023 - 18:59

At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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The dual fiber cut has been repaired and service is restored. The incident is resolved.

A fiber cut has been identified, a team is currently being assembled to repair the broken fiber.