Backbone link between Rotterdam and Heerlen is down Monday 19th July 2021 - 04:58

At this moment we are experiencing problems with: There was a maintenance performed by our darkfiber vendor on the backbone link between our Rotterdam and Heerlen datacenters. They have informed us that the maintenance is completed, but we still see the path down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Rotterdam and Heerlen datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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This incident has been resolved

Our vendor identified the issue and are on the way to the location to resolve the incident. ETR is to be expected within the next couple of hours.