Smartdc Rotterdam - Power issue Suite 37, 38, 39 and 40 Monday 30th August 2021 - 09:45

At this moment we are experiencing problems with: Power issues in Suite 37, 38, 39 and 40

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are investigating the root cause and in process of restoring power immediately

Estimated time of repair: Unknown.

Impact: Customers in these suites will experience an interruption in service.

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The repair works have been completed and the power is back online on the impacted suites. Our datacenter team is hands off and this incident is fixed.

To repair the power we will need to replace a phase that will cause the A-feed of suites to go down starting around 10:45 UTC

The cause is known. We will work as hard as possible to restore the power and replace the broken phase. During the replacement the power will be interrupted once more.

Suite 40 is also affected.