Backbone link between our Saint-Laurent and Toronto datacenters Monday 13th September 2021 - 23:36


At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This incident is resolved.

The link is back up, but we have not received a hands-off from the vendor yet. We are monitoring the situation.

Crews are still working on repairs. No ETR at this time.

A fibercut has been confirmed. Current ETR is local mid day of Sept 14th at the earliest.