Backbone link between our Saint-Laurent and Toronto datacenters Monday 13th September 2021 - 23:36

At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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This incident is resolved.

The link is back up, but we have not received a hands-off from the vendor yet. We are monitoring the situation.

Crews are still working on repairs. No ETR at this time.

A fibercut has been confirmed. Current ETR is local mid day of Sept 14th at the earliest.