Backbone link between our Chicago and Santa Clara datacenters down Wednesday 21st September 2022 - 06:47

At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

The cause of the incident is currently: Known, Fiber damage due to bridge fire

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Vendor has completed fiber splicing and services are being confirmed as restored. Awaiting final hands off from Vendor

Vendor identified the cause of the fiber damage. Due to a fire on a bridge fibers running over the bridge got damaged. Technicians and splicing crew are at the fault location. No ETR as of yet.