Backbone link between our Chicago and Toronto datacenters down Monday 13th March 2023 - 16:02

At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This incident is resolved.

Our vendor reports they have a Failed Amplifier. They have located a spare and are awaiting field technicians to retrieve the spare.