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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 30th, June 2020

SG: Singapore Backbone link between our St. Denis and Singapore datacenters

At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

Estimated time of repair: Recovered

Impact: Due to the current ongoing incident on our backbone link between our St. Denis and Singapore datacenters, our Singapore datacenter has now become isolated from the i3D.net network. This might increase latency for users to our Singapore datacenter.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Monday 29th, June 2020

No incidents reported

Sunday 28th, June 2020

No incidents reported

Saturday 27th, June 2020

No incidents reported

Friday 26th, June 2020

No incidents reported

Thursday 25th, June 2020

No incidents reported

Wednesday 24th, June 2020

NL: Rotterdam Cooling degraded - Suite 22

At this moment we are experiencing problems with: Suite 22 the cooling is currently degraded. Temperatures measured are higher than normal and the airconditioning is not performing as expected.

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: The cooling system is adjusted to compensate for the degrated part of the cooling and temperatures are slowly dropping again. Also we have started investigating placing mobile airconditioning as a fall-back if needed.

Estimated time of repair: We are expecting a full repair tomorrow, exact time is unknown at this moment.

Impact: Temperatures might rise of systems located in Suite 22.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The temporally air-conditioning has arrived and is installed. Temperatures are good and stable. We have decided to keep this temporally solution in place until next week. Next week, when outside temperatures are expected to drop, we will perform the maintenance to activate the permanent solution. As there is no more risk we will close the incident.

  • Temperatures are within acceptable levels again. We have confidence this will stay during the night because outside temperatures are lower also. We will monitor the temperature in the comming hours and will update here if any (negative) change is seen.

    The fall-back cooling is ordered for tomorrow and will be used in case this is needed. It's expected that the cooling of Suite 22 will be fully operational again before tomorrow end of business day.