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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 7th, July 2020

No incidents reported

Monday 6th, July 2020

No incidents reported

Sunday 5th, July 2020

US: Chicago Backbone link between our Chicago and Newark datacenters

At this moment we are experiencing problems with: Backbone link between our Chicago and Newark datacenters

The cause of the incident is currently: Fiber cut caused by installation work for new utility poles.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

Estimated time of repair: Unknown

Impact: Some users may experience higher latency when connecting to our Chicago datacenter.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back up.

  • The fiber cut has been located. The repair crew is expected to get access to the fiber cut to start work on restoring the link at around 21:00 UTC.

    • Saturday 4th, July 2020

    No incidents reported

    Friday 3rd, July 2020

    No incidents reported

    Thursday 2nd, July 2020

    Website i3D.net i3D.net Website

    At this moment we are experiencing problems with: the i3D.net website

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: under investigation

    Estimated time of repair: unknown

    Impact: the i3D.net website is currently (partially) affected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved, our website is fully operational again.

  • The cause of this incident has been found and a temporary fix has been implemented. We are working hard on a permanent solution.

    • Website Smartdc.net Smartdc Website

    At this moment we are experiencing problems with: the Smartdc website

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: under investigation

    Estimated time of repair: unknown

    Impact: the Smartdc website is currently (partially) affected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved, our website is fully operational again.

  • The cause of this incident has been found and a temporary fix has been implemented. We are working hard on a permanent solution.

    • Wednesday 1st, July 2020

    US: Ashburn Backbone link between our Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Fiber cut caused by a boring rig along a highway in San Marcos

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Some users may experience higher latency and/or packet loss on their connection to our Dallas, Chicago, Los Angeles and Ashburn facilities.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fibercut has been fully restored.

  • The Backbone Link is serving traffic again, but work has not been completed. ETR still unavailable.

  • The fibercut has been located and construction crews have been dispatched for repairs. No ETR at this time.

  • Our vendor has confirmed the issue to be a fiber cut caused by a boring rig along a highway in San Marcos. Due to the loss of this connectivity we are forced to re-route traffic elsewhere which may cause packet loss and/or added latency for users that are connecting to one of our following facilities: Los Angeles, Ashburn, Dallas and Chicago.

    • Tuesday 30th, June 2020

    SG: Singapore Backbone link between our St. Denis and Singapore datacenters

    At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

    Estimated time of repair: Recovered

    Impact: Due to the current ongoing incident on our backbone link between our St. Denis and Singapore datacenters, our Singapore datacenter has now become isolated from the i3D.net network. This might increase latency for users to our Singapore datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.