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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 14th, July 2020

No incidents reported

Monday 13th, July 2020

No incidents reported

Sunday 12th, July 2020

No incidents reported

Saturday 11th, July 2020

UAE: Dubai Link to Etisalat down

At this moment we are experiencing problems with: Direct link to Etisalat

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We have opened up a ticket with Etisalat to have this investigated

Estimated time of repair: Unknown

Impact: All connectivity to and from Etisalat and our Dubai datacenter will see a significantly higher latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back online, latency is back to normal for Etisalat users.

    • SG: Singapore Backbone link between our St. Denis and Singapore datacenters

    At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our St. Denis and Singapore datacenters, our Singapore datacenter has now become isolated from the i3D.net network. This might increase latency for users to our Singapore datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our backbone link is operational again.

    • Friday 10th, July 2020

    No incidents reported

    Thursday 9th, July 2020

    No incidents reported

    Wednesday 8th, July 2020

    US: Dallas IBX Utility Disturbance - Customer Loads Transferred to Generator Power

    At this moment we are experiencing problems with: Staff in Dallas reports that the site experienced a loss of utility power and customer loads have transferred to generator power. As of July 8th, 4:22(CDT)/ 9:22pm(UTC), customer loads remain stable.

    The cause of the incident is currently: Unknown. Staff are currently investigating. We have been advised an update will be posted if any significant changes to status(currently stable).

    We have taken the following actions to resolve the incident: Monitoring situation with IBX staff.

    Estimated time of repair: Unknown

    Impact: Situation is currently stable

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. All load is running on utility power again.