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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 21st, July 2020

US: Los Angeles Backbone link between Los Angeles and Chicago datacenters

At this moment we are experiencing problems with: Backbone link between our Los Angeles and Chicago datacenters

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We have reached out to our vendor. They have sent field ops on their way to investigate and resolve this issue.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Chicago datacenters, traffic between these and surrounding regions may have increased latency for users.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Monday 20th, July 2020

No incidents reported

Sunday 19th, July 2020

No incidents reported

Saturday 18th, July 2020

No incidents reported

Friday 17th, July 2020

No incidents reported

Thursday 16th, July 2020

US: Los Angeles Backbone link between Los Angeles and Dallas datacenters

At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, traffic between these and surrounding regions may have increased latency for users.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our backbone link is operational again.

    • Wednesday 15th, July 2020

    NL: Rotterdam Rotterdam, L2 colocation connectivity issues

    At this moment we are experiencing problems with: Layer 2 colocation in our Rotterdam datacenter.

    The cause of the incident is currently: Unknown. Staff are currently investigating.

    We have taken the following actions to resolve the incident: Our network team is currently investigating.

    Estimated time of repair: Unknown

    Impact: Some L2 colocation users may experience higher latency and/or packet loss on their connection to our Rotterdam datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. We will keep monitoring the situation for the upcoming few hours.

  • Our engineers have located where this issue is originating from and are working on a fix.