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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 28th, July 2020

NL: Rotterdam Core router issues Rotterdam

At this moment we are experiencing problems with: One of our core routers in Rotterdam

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: None

Estimated time of repair: The issue resolved itself.

Impact: We see traffic drops caused by issues with one of our core routers in Rotterdam.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • While this incident has resolved itself, our engineers have found the root cause and will be testing a fix in our lab environment. Should this incident occur again before this fix has been tested, a temporary fix is available and will be applied in the meantime.

  • The issue resolved itself. Our network engineers are keeping a close eye out on the situation.

    • Monday 27th, July 2020

    No incidents reported

    Sunday 26th, July 2020

    US: Ashburn Backbone link between Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Issues with the WDM system.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: Resolved

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services are restored.

    • Saturday 25th, July 2020

    No incidents reported

    Friday 24th, July 2020

    No incidents reported

    Thursday 23rd, July 2020

    No incidents reported

    Wednesday 22nd, July 2020

    US: Chicago Core router issues Chicago

    At this moment we are experiencing problems with: One of our core routers

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our network engineers are investigating these issues.

    Estimated time of repair: Unknown

    Impact: Starting at 04:40 UTC, some traffic was blackholed. The affected router is being bypassed now so there is no impact at this moment. This location is currently running with no redundancy in place at the core of our network.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Redundancy has been restored so this incident has been resolved.

  • Our network engineers have found the likely cause of this incident and are investigating this together with our vendor. We will continue running with no redundancy at this moment.

    • Tuesday 21st, July 2020

    US: Los Angeles Backbone link between Los Angeles and Chicago datacenters

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Chicago datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor. They have sent field ops on their way to investigate and resolve this issue.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Chicago datacenters, traffic between these and surrounding regions may have increased latency for users.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.