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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Tuesday 15th, December 2020

DK: Copenhagen Backbone link between our Copenhagen and Amsterdam datacenters

At this moment we are experiencing problems with: Backbone link between our Copenhagen and Amsterdam datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Not available at this time.

Impact: Due to the current ongoing incident on our backbone link between our Copenhagen and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The connection is restored and traffic is normalized.

  • Current ETR is reported to be Dec 16, 04:00 UTC.

  • Our vendor reports that field engineers found a fiber optic cut caused by a third-party drilling operation. An emergency team is already on-site and is currently excavating to restore the damaged area. More investigation will need to be done before an ETR can be provided.

    • API v3 i3D.net API unavailable

    At this moment we are experiencing problems with: the i3D.net and Smartdc API, resulting in one.i3d.net also being offline.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently investigating the root cause of this incident which became visible after the switch upgrade this morning (06:00 UTC).

    Estimated time of repair: Not available at this time.

    Impact: Due to the API being unavailable, all API calls as well as one.i3d.net are currently offline. The ONE Deployment Platform cannot be used for new calls, but existing capacity is unaffected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We are now fully closing this incident.

  • The API has been stabilized. We will continue monitoring the situation before closing this incident.

    • Monday 14th, December 2020

    Backbone link between our Kyiv and Moscow datacenters

    At this moment we are experiencing problems with: Backbone link between our Kyiv and Moscow datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Not available at this time.

    Impact: Due to the current ongoing incident on our backbone link between our Kyiv and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our services have restored after they were switched to different optical fibers.

  • Our vendor has informed us that a fire in a cable collector has caused this incident. Their engineers are currently trying to switch services to other optical fibers. There is no ETR / ETA at this moment.

    • Sunday 13th, December 2020

    No incidents reported

    Saturday 12th, December 2020

    No incidents reported

    Friday 11th, December 2020

    No incidents reported

    Thursday 10th, December 2020

    US: Chicago Backbone link between our Chicago and Seattle datacenters

    At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Not available at this time.

    Impact: Due to the current ongoing incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Rotterdam Incident Ziggo/KPN network

    We are getting reports from customers having trouble connecting to our Rotterdam and Heerlen datacenters. These issues stem from an incident that occurs to start in the Ziggo and/or KPN network. The i3D.net/Smartdc networks are stable so as soon as this third-party incident has been resolved, all connectivity to our datacenter will also be back to normal.

  • It looks like Ziggo customers are no longer experiencing issues, but we do still see complaints coming in for KPN customers.

    • Wednesday 9th, December 2020

    UAE: Dubai Dubai DC - Switch down

    At this moment we are experiencing problems with: One of our switches has gone down.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown.

    Impact: Customers on that switch will experience an interruption in service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Our vendor is working on resolving the incident after identifying the issue with the switch

    • Tuesday 8th, December 2020

    Internet Exchange Poland - Network incident

    *At this moment we are experiencing problems with:*Internet Exchange Poland - Network incident

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to the IX for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident at one of the Internet Exchanges we are connected with in Poland, users might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • The connection has been restored. Since we have no hands-off yet we will keep monitoring the connection.

  • The IX reported that the cause is a fiber cut between Warsaw and Katowice