Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used here will be in the UTC timezone.
We are also available by phone on the following phone numbers:
+31 (0)10 890 00 70
+1 800 482 6910
Mon - Fri 00:00 - 00:00 UTC
Sat - Sun 08:00 - 16:00 UTC
Start of maintenance: January 19, 2021, 08:00 UTC
End of maintenance: January 19, 2021, 14:00 UTC
Reason for maintenance: i3D.net will be performing planned network maintenance in our São Paulo datacenter to replace the core router for the São Paulo site. This maintenance is necessary to facilitate further growth of the São Paulo datacenter.
Expected downtime/impact: The new core routers will be physically installed, preconfigured, and verified before the maintenance. During the maintenance window, we expect a downtime of up to 3 hours when we switch over from the existing core routers to the new core routers. During the maintenance, your services remain at-risk.
Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.
Update: This maintenance is still underway, but we do not expect any further impact. We will update this message again once our teams are hands off.
Update 2: Our network team is now hands off meaning that this maintenance has been completed.