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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Rotterdam - UPS Battery Replacement Maintenance - March 6, 2024

We would like to inform you of an upcoming Type of maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for March 6, 2024.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: March 6, 2024, 06:00 UTC

End Time: March 8, 2024, 18:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing preventative maintenance to replace the UPS batteries in Powerhouse 1 & 2.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Maintenance] Rotterdam quarterly Darksite tests Q1

Dear customer,

In the overview below you will find the date and time of our planned darksite tests in our Smartdc Rotterdam datacenter for the year first quarter of 2024.

Location:
Rotterdam, The Netherlands

Dark site test Q1: Start date: 5 March 2024, 06:00 UTC End date: 5 March 2024, 08:00 UTC

Expected downtime:
No downtime expected

Impact: 
The lighting will briefly blink and there will also be a short interruption on the B-feed during the switchover to the emergency power.

Reason for these maintenances:
These dark site tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support:
Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

[Power Maintenance] Heerlen – UPS Maintenance – March 13, 2024

We would like to inform you of an upcoming power maintenance being performed in our Heerlen datacenter. This maintenance is scheduled for Wednesday, March 13, 2024.

Location:

Heerlen, The Netherlands

Schedule:

Start Time: March 13, 2024, 06:00 UTC

End Time: Month Day, Year, Time UTC

Planned downtime:

No impact/impact expected

Reason for this maintenance:

We will be performing preventive power maintenance by replacing all batteries and UPS systems.

Expected downtime/impact:

Impact/No impact is expected, but there will be reduced redundancy during the maintenance window.

Past Incidents

Saturday 24th, February 2024

No incidents reported

Friday 23rd, February 2024

PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A fault has been identified, technicians are working to restore services as soon as possible.

  • Thursday 22nd, February 2024

    Ticket system Ticket system partially unavailable via email

    At this moment we are experiencing problems with: Email messages sent to info@i3d.net or support@i3d.net are not being imported into our system currently. Due to this we are unable to reply to tickets via email until resolved. Tickets created via our API or Customer portals are still imported and processed.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Cause is know and awaiting to be resolved

    Estimated time of repair: Unknown

    Impact: Unable to process tickets created via email.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Emails are being imported again. Due to this incident your email will be processed with some delay.

  • US: Ashburn Backbone link between our Ashburn and Saint-Denis data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Saint-Denis data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint-Denis data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. The 3rd party maintenance has been completed and are hands off resolving this incident.

  • This incident was caused by a 3rd party maintenance that we were not informed of. The maintenance should have been completed at 11:00 UTC. After we receive hands-off this incident will be closed. The circuit is current UP and doing traffic.

  • Wednesday 21st, February 2024

    No incidents reported

    Tuesday 20th, February 2024

    US: Seattle Backbone link between our Seattle and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Seattle and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link is affected by a planned maintenance lasting until 12:00 UTC.

  • This incident has been resolved

  • Monday 19th, February 2024

    No incidents reported

    Sunday 18th, February 2024

    No incidents reported