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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Stickied Incidents

Thursday 23rd, February 2023

vCloud Rotterdam vCloud VM console unavailable

At this moment, we are experiencing problems with: vCloud VM console.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: Our engineers are currently investigating the issue in order to resolve this incident.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our vCloud environment customers are unable to access the VM console.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After further troubleshooting together with VMware, the solution was found in a combination between VMware and another different component. This solution has been succesfully tested in our lab environment. Preparations are in progress to roll out the solution to the production environmtn, including a rollback plan.

    Once a date has been chosen for this maintenance we will send out a maintenance announcement.

  • Our Engineers have identified the issue and will begin with emergency maintenance efforts shortly. Degradation is still expected during this time.

  • Degradation is still expected. Our Engineers are currently testing a possible fix.

  • Service only partially degraded, no direct critical impact though engineers are still working on the issue.

  • Our engineers are still troubleshooting the issue.

    • Maintenance
    [Heerlen Datacenter closed] March 26, 2023

    Heerlen datacenter gesloten voor bezoek – 26 Maart 2023

    (English version below)

    Beste klant,

    Graag willen wij u op de hoogte stellen van onderhoudswerkzaamheden aan gebouw van het datacenter in Heerlen.

    Plaats:
    Heerlen, Nederland

    Datum & Tijd: Start datum: 26 Maart 2023, 06:00 UTC / 08:00 CEST Eind datum: 26 Maart 2023, 23:59 UTC / 27 Maart 01:59 CEST

    Verwachte downtime: Geen downtime verwacht

    Impact: Gedurende de hele dag is het niet mogelijk het datacenter in Heerlen te betreden.

    Reden voor deze maintenance: Er zullen nieuwe watervoorzieningen worden geplaatst door de beheerder van het gebouw. De beheerder heeft ervoor gekozen om het gehele gebouw de hele dag gesloten te houden.

    Support: Mocht er tijdens deze werkzaamheden toch met spoed het datacenter worden bezocht dan dient er gebeld te worden naar de Carbon6 service desk op: 045-206 0000. Het zal dan mogelijk zijn om voor een kort bezoek begeleid te worden naar de suite.

    Neem gerust contact met ons op als u vragen of opmerkingen heeft.

    Dear customer,

    We would like to notify you of upcoming maintenance events affecting the Heerlen datacenter.

    Location: Heerlen, The Netherlands

    Date & Time: Start date: March 26, 2023, 06:00 UTC End date: March 26, 2023, 23:59 UTC

    Expected downtime: None expected

    Impact:  The Heerlen datacenter will be inaccessible for the entire duration of the maintenance.

    Reason for these maintenances: New water appliances will be installed by our facility administrator. The administrator has chosen to close the datacenter in Heerlen for everyone the entire day.

    Support: In case of emergencies the facility will be accessible for a short period of time under the guidance of the Carbon6 service desk staff. They can be called in advance on the following number: +31 45-206 0000.

    [Network Maintenance] Mumbai - Router Upgrade – April 9, 2023

    We would like to notify you of upcoming network maintenance activities that will affect services in our Mumbai datacenter. The network maintenance has been scheduled for April 9, 2023.

    Location: Mumbai, India

    Schedule: Start time: April 9, 2023, 23:00 UTC End time: April 10, 2023, 05:00 UTC Planned downtime: impact expected (see below for details)

    Reason for this maintenance: This maintenance serves the purpose of eliminating minor and major bugs by upgrading to a newer firmware version.

    Expected downtime/impact: Total loss of connection can be experienced during this maintenance window.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

    [Network maintenance] Dallas – FPC Maintenance – April 12, 2023

    We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for March 23, 2023.

    Schedule: Start time: April 12, 2023, 12:00 UTC End time: April 12, 2023, 16:00 UTC

    Planned downtime:
    Impact expected up to 240 minutes (see below for details)

    Reason for this maintenance: We will be reseating the FPC device connected to one of our routers to resolve hardware performance errors.

    Expected downtime/impact: Multiple circuits will experience loss of redundancy and additionally may experience increased latency for the duration of the maintenance.

    [Network Maintenance] Warsaw - Router Upgrade – April 13, 2023

    We would like to notify you of upcoming network maintenance activities that will affect services in our Warsaw datacenter. The network maintenance has been scheduled for April 13, 2023.

    Location: Warsaw, Poland

    Schedule: Start time: April 13, 2023, 02:00 UTC End time: April 13, 2023, 08:00 UTC Planned downtime: No impact expected (see below for details)

    Reason for this maintenance:
    We are preventively applying software upgrades to our routers to fix a number of larger and smaller bugs and improve performance. The routers will be upgraded one at a time to prevent downtime.

    Expected downtime/impact:
    During this maintenance, reduced redundancy is expected along with a possible slightly increased latency for some end-users.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    Past Incidents

    Monday 27th, March 2023

    No incidents reported

    Sunday 26th, March 2023

    No incidents reported

    Saturday 25th, March 2023

    No incidents reported

    Friday 24th, March 2023

    No incidents reported

    Thursday 23rd, March 2023

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from our vendor

  • Our link has been restored. We are monitoring this link until we receive a hands-off from our vendor.

    • NL: Amsterdam Backbone link between our Amsterdam and Copenhagen datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link remained stable

    • DK: Copenhagen Backbone link between our Copenhagen and Stockholm datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Copenhagen and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • The link has been restored. We are still monitoring this link

    • SA: Johannesburg Network incident Johannesburg

    At this moment, we are experiencing problems with: Network in our Johannesburg Datacenter

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are working on resolving this issue. Follow the updates to this incident for more information.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our network in our Johannesburg Datacenter, users may experience loss of service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. We experienced a crashing switch which restored. We are in contact with hardware vendor, reported this incident and provided logs to prevent this in the future.

    • NL: Amsterdam Backbone link between our Amsterdam and Montréal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters, we currently have reduced redundancy and possibly a slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable.

  • The link has stabilized. We are still monitoring this link.

    • Wednesday 22nd, March 2023

    NL: Rotterdam Networkswitch incident Rotterdam - Suite 23 Rack 37

    At this moment we are experiencing problems with: One of our switches in Suite 23 Rack 37

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently investigating the root cause of this incident

    Estimated time of repair: Unknown.

    Impact: Customers connected to this switch can experience service interruptions

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Connectivity is back up and running stable since 08:38 CET / 07:38 UTC

    • Tuesday 21st, March 2023

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off.

  • The backbone is back online. We are awaiting a hands off from our vendor.

    • Monday 20th, March 2023

    SA: Johannesburg Backbone link between our Madrid and Johannesburg datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved