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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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We are also available 24/7 by phone on the following phone numbers:

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1-800-482-6910

Maintenance
[Announcement] Smartdc Rotterdam – Floor Coating – September 25th, 2023

We would like to inform you of an upcoming Type of maintenance being performed in our Location datacenter. This maintenance is scheduled for Monday, September 25th, 2023.

Location:

Rotterdam, the Netherlands

Schedule:

Start Time: September 25th, 2023

End Time: September 29th, 2023

Planned downtime:

Impact (see below for details)

Reason for this maintenance:

To ensure the longevity of our floors, we need to occasionally treat them with coating.

Expected downtime/impact:

Reduced shipping capabilities. During the entire week, customers are unable to use the freight elevator in the back, and they cannot deliver or send out big pallets or heavy stuff to and from the datacenter.

Past Incidents

Sunday 1st, October 2023

RO: Bucharest Backbone link between our Bucharest and Kyiv data centers down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Saturday 30th, September 2023

No incidents reported

Friday 29th, September 2023

No incidents reported

Thursday 28th, September 2023

NL: Heerlen Generator incident Smartdc Heerlen

At this moment we are experiencing problems with: Our generator in our Smartdc Heerlen location

The cause of the incident is currently: The circuit board of the control panel is broken.

We have taken the following actions to resolve the incident: Our vendor is on location and we have ordered the broken part.

Estimated time of repair: Unknown.

Impact: There is currently no backup generator available.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

  • Update

    At this moment we are experiencing problems with: Our generator in our Smartdc Heerlen location

    The cause of the incident is currently: The PCB of the control panel requires replacement.

    We have taken the following actions to resolve the incident: Scheduled maintenance to repair the broken PCB.

    Estimated time of repair: Monday, October 2, 2023.

    Impact: There is currently no backup generator available.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    • DE: Frankfurt Backbone link between our Frankfurt and Zurich datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Zurich datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Zurich datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved and services are restored to normal.

    • Wednesday 27th, September 2023

    PL: Warsaw Backbone link between our Warsaw and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A fiber cut was located and repaired by our provider. This incident is resolved, services are restored to normal.

    • SG: Singapore Backbone link between our Singapore and Mumbai data centers down

    At this moment, we are experiencing problems with: Backbone link between our Singapore and Mumbai data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Singapore and Mumbai data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

  • This link has been running properly for 3+ hours now. Awaiting confirmation of hands-off from vendor.

    • UA: Kyiv Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have completed restoration work, incident is resolved.

    • Tuesday 26th, September 2023

    NL: Rotterdam Backbone link between our Rotterdam and Saint-Denis data centers down

    At this moment, we are experiencing problems with: Backbone link between our Rotterdam and Saint-Denis data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Rotterdam and Saint-Denis data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A faulty linecard was replaced to fix the broken link and now services are restored to normal.

    • PL: Warsaw Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services have been restored to normal. The incident is resolved.

    • Monday 25th, September 2023

    US: Dallas Backbone link between our Dallas and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta data centers.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Power has been restored the link. This incident has been resolved.