Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Network Maintenance] Madrid - Router Migration – February 6, 2023

We would like to notify you of upcoming network maintenance activities that will affect services in our Madrid datacenter. The network maintenance has been scheduled for February 6, 2023.

Location: Madrid, Spain

Schedule: Start time: February 6, 2023, 05:00 UTC End time: February 6, 2023, 09:00 UTC Planned downtime: Impact expected up to 2 hours (see below for details)

Reason for this maintenance: We will be migrating our routers to newer models to improve the reliability and scalability of our services.

Expected downtime/impact: During the maintenance window full-service impact is expected for up to 2 hours.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Maintenance] Rotterdam quarterly On-load tests Q1

(English version below)

Beste klant,

In onderstaand overzicht vindt u de data en tijden van onze vier geplande on-load tests in ons Smartdc Rotterdam datacenter voor het jaar 2023:

Plaats:
Rotterdam, Nederland

On-load test Q1:
Start datum: 7 Februari 2023, 06:00 UTC
Eind datum: 7 Februari 2023, 08:00 UTC

Verwachte downtime:
0 minuten / Geen downtime verwacht

Impact:
Geen impact verwacht

Reden voor deze maintenances:
Deze on-load tests zijn routinematig en bedoeld om de back-up stroomsystemen van onze vestiging in Rotterdam te testen. Dit is om ervoor te zorgen dat alles volledig operationeel blijft als de stroomvoorziening in de faciliteit zou uitvallen.

Support:
Tijdens de maintenances is onze support afdeling geopend. Meer details over hoe u contact kunt opnemen met onze support vindt u op https://i3d.net/support/
Onderhoudsupdates en de huidige situatie vindt u op https://status.i3d.net/

Neem gerust contact met ons op als u vragen of opmerkingen heeft.

Dear customer,

In the below overview you will find the dates and times of our four planned on-load tests in our Smartdc Rotterdam datacenter for the year 2023:

Location:
Rotterdam, the Netherlands

On-load test Q1:
Start date: 7 February 2023, 06:00 UTC
End date: 7 February 2023, 08:00 UTC

Expected downtime:
0 minutes / None expected

Impact: 
No impact expected

Reason for these maintenances:
These on load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support:
Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Thursday 2nd, February 2023

US: Seattle Backbone link between our Seattle and Santa Clara datacenters down

At this moment, we are experiencing problems with: Backbone link between our Seattle and Santa Clara datacenters.

The cause of the incident is currently: Maintenance works from our vendor

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Seattle and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

UA: Kyiv Backbone link between our Bucharest and Kyiv datacenters down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Wednesday 1st, February 2023

DE: Frankfurt Backbone link between our Heerlen and Frankfurt datacenters down

At this moment we are experiencing problems with: Backbone link between our Heerlen and Frankfurt datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Tuesday 31st, January 2023

    No incidents reported

    Monday 30th, January 2023

    SG: Singapore Backbone link between our Mumbai and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this incident has been resolved

  • Reaching out to Vendor now.

    • NL: Rotterdam Backbone link between our Amsterdam and Rotterdam datacenters down

    This was the result of a maintenance and we are reaching out to vendor this link hasn't come back up. At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Rotterdam datacenters.

    The cause of the incident is currently: After a planned maintenance the link didn't came back up.

    We have taken the following actions to resolve the incident: We reached out to the vendor to investigate and are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

  • Our vendor reports that their engineer arrived on site to trouble shoot the incident.

    • Sunday 29th, January 2023

    No incidents reported

    Saturday 28th, January 2023

    No incidents reported

    Friday 27th, January 2023

    UAE: Dubai Backbone link between our Mumbai and Dubai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Dubai datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 26th, January 2023

    US: Dallas Backbone link between our Dallas and Los Angeles datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Root Cause: A damaged fiber cable in Odessa, TX impacted client services Fix Action: The fiber was repaired, thus restoring services to a stable state.

  • Field Operations performed light level measurements indicating a fault approximately 7 miles from the site and engaged the Outside Plant Engineer (OSPE) to assist with fault isolation.

    • Backbone link between our Toronto and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The reset was successful, and services have been restored.

  • Initial investigations have identified a suspected card failure to be the cause of impact to services.