Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Emergency Software Update] – Switch Maintenance - Dallas – June 23, 2025

We would like to notify you of upcoming emergency network maintenance activities that will affect services in our Dallas datacenter. The emergency network maintenance has been scheduled for June 23, 2025.

Location: Dallas, United States

Schedule: Start time: June 23, 2025, 08:00 UTC End time: June 23, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (Potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] S22 PDU maintenance – Rotterdam – June 24, 2025

We would like to notify you of upcoming power maintenance activities that will affect suite (S22) in our Rotterdam datacenter. The power maintenance has been scheduled for June 24, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: June 24, 2025, 05:00 UTC
End time: June 24, 2025, 15:00 UTC
Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance:
This maintenance has to be carried out on the B-feed equipment of suite 22, to ensure system reliability and consistent performance.

Expected impact:
Redundancy of power, no impact is expected as the load will be powered by the grid during maintenance.

Servers connected to both A- and B-feed power distribution units may generate power supply alerts during the maintenance window.

[Emergency Software Update] – Switch Maintenance - Dallas – June 24, 2025

We would like to notify you of upcoming maintenance activities that will affect services in our Dallas datacenter. The maintenance has been scheduled for June 24, 2025.

Location: Dallas, United States

Schedule: Start time: June 24, 2025, 08:00 UTC End time: June 24, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (Potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Emergency GLAD Maintenance] GLAD API Maintenance – June 24, 2025

Dear Client,

We would like to notify you of upcoming emergency GLAD maintenance activities that will affect services with our GLAD API. The emergency API maintenance has been scheduled for June 24, 2025.

Schedule: Start time: June 24, 2025, 09:30 UTC End time: June 24, 2025, 10:30 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be upgrading the backend of our GLAD API to increase performance and reliability.

Expected impact: Degradation: GLAD API will be unresponsive for a few seconds during the scheduled maintenance window while we make the change. GLAD & Warden will be still be in active DDoS protection mode.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at i3D.net - Status

[Power Maintenance] S23 PDU maintenance – Rotterdam – June 25, 2025

We would like to notify you of upcoming power maintenance activities that will affect suite (S23) in our Rotterdam datacenter. The power maintenance has been scheduled for June 25, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: June 25, 2025, 05:00 UTC
End time: June 25, 2025, 15:00 UTC
Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance:
This maintenance has to be carried out on the B-feed equipment of suite 23, to ensure system reliability and consistent performance.

Expected impact:
Redundancy of power, no impact is expected as the load will be powered by the grid during maintenance.

Servers connected to both A- and B-feed power distribution units may generate power supply alerts during the maintenance window.

Past Incidents

Friday 20th, June 2025

No incidents reported

Thursday 19th, June 2025

No incidents reported

Wednesday 18th, June 2025

Backbone link between our Warsaw and Vienna data centers down

At this moment, we are experiencing problems with: Backbone link between our Poland and Warsaw data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Poland and Warsaw data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Tuesday 17th, June 2025

US: Atlanta Backbone link between our Atlanta and Dallas data centers down

At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Backbone link between our Madrid and Saint-Denis data centers down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Saint-Denis data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our provider has fixed the issue. We will keep monitoring the situation.

  • Power outage in Orléans, France.

    • HK: Hong Kong Backbone link between our Tokyo and Hong Kong data centers down

    At this moment, we are experiencing problems with: Backbone link between our Tokyo and Hong Kong data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Tokyo and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have identified the issue and are working with the vendor to resolve this.

    • Backbone link between our Ashburn and Atlanta data centers down

    **At this moment, we are experiencing problems with:**Backbone link between our Ashburn and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Seattle Backbone link between our Seattle and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Seattle and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our provider has fixed the issue. We will keep monitoring the situation.

    • Monday 16th, June 2025

    No incidents reported

    Sunday 15th, June 2025

    No incidents reported

    Saturday 14th, June 2025

    No incidents reported

    Friday 13th, June 2025

    Backbone link between our Dallas and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Backbone link between our Los Angeles and Tokyo data centers down

    At this moment, we are experiencing problems with: Backbone link between our Los Angeles and Tokyo data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Tokyo data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.