Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used here will be in the UTC timezone.
You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.
Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available by phone on the following phone numbers:
+31 (0)10 890 00 70
+1 800 482 6910
Support open:
Mon - Fri 00:00 - 00:00 UTC
Sat - Sun 08:00 - 16:00 UTC
Start of maintenance: April 8th, 2021, 22:00 UTC
End of maintenance: April 9th, 2021, 01:00 UTC
Reason of maintenance: We will be upgrading the colocation routers to newer firmware, reloading the routers and moving the uplinks towards the new Juniper routers. This is part of the work being performed to remove the old Brocade routers from our Rotterdam network. The upgrade and reload will also resolve the polling gaps that could be visible in your uplink cacti graphs. The maintenance will be performed per suite. The first step of the maintenance is the firmware upgrade, after that we will start the reload (5-10 minutes), lastly the move of the uplinks to the new Juniper routers (10-15 minutes).
Expected downtime/impact: We do not expect any impact, but we advise you to check if both uplinks are functional so the automatic failover will work, before the maintenance starts.
Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
Start of maintenance: 18:30 UTC
End of maintenance: 22:30 UTC
Reason of maintenance: Our vendor will be performing network maintenance in our Mumbai datacenter and will be performing a switch-over test on the network traffic between protected paths on this network.
Expected downtime/impact: No downtime is expected. Services are at-risk during this 4-hour maintenance window.
UPDATE - 19:38 UTC: There were some reconvergence hits in the protocol layer as the dci vendor didn't have their physical layer maintenance done properly. Traffic is now restoring properly.
Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
Start of maintenance: April 15th, 2021, 09:00 UTC
End of maintenance: April 15th, 2021, 13:00 UTC
Reason of maintenance: i3D.net will be performing emergency network maintenance in our Dallas datacenter to reload both of our core-routers in sequence, and to upgrade the firmware. This is preventative maintenance to address a bug identified by the manufacturer. There is no immediate risk in the next few days, but we are erring on the side of caution to avoid any chance of negative impact.
Expected downtime/impact: No downtime is expected. The core-routers will be reloaded one after another and all traffic will be drained prior to any reload. In the worst-case scenario, two hits of up to 15 minutes are possible.
Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
Start of maintenance: April 20, 2021, 20:00 UTC
End of maintenance: April 21, 2021, 02:00 UTC
Reason of maintenance: Our vendor is performing a node upgrade to assure better stability in the future.
Expected downtime/impact: During the maintenance window, we expect no downtime. However, your services remain at-risk due to reduced redundancy to the UAE region.
Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
Start of maintenance: April 21st 2021, 22:00 UTC
End of maintenance: April 22nd 2021, 02:00 UTC
Reason of maintenance: i3D.net will be performing emergency network maintenance in our Singapore datacenter to reload both of our core-routers in sequence, and to upgrade the firmware. This is preventative maintenance to address a bug identified by the manufacturer. There is no immediate risk in the near future, but we are erring on the side of caution to avoid any chance of negative impact.
Expected downtime/impact: No downtime is expected. The core-routers will be reloaded one after another and all traffic will be drained prior to any reload.
Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.