Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
We would like to inform you of an upcoming Type of maintenance being performed in our Location datacenter. This maintenance is scheduled for Day of the week, November 29th, 2023.
State, City - Country
Start Time: November 29, 2023, 8:00 UTC
End Time: November 29, 2023, 11:00 UTC
impact expected up to 3 hours
Reason for this maintenance:
We will be performing an update on our database servers to improve quality and ensure long-term reliability.
Impact is expected, we expect the database to be unavailable for 3 hours during the maintenance window resulting in the following services being (partially) unavailable: customer portals (i3D.net and Smartdc), ONE Deployment Platform (ODP), ticketing system, and our API
We would like to notify you of upcoming network maintenance activities that will affect services in the Rotterdam datacenter. The network maintenance has been scheduled for December 19, 2023,
Location: The Netherlands, Rotterdam
Schedule: Start time: December 19, 2023, 6:00 UTC End time: December 19, 2023, 7:00 UTC Planned downtime: impact expected (see below for details)
Reason for this maintenance: To improve our network reliability, we want to decommission our old routers and migrate the VLAN gateway for your service(s) to our new Juniper routers.
Impacted services: i3D websites (www.i3d.net, customer.i3d.net, api.i3d.net, smartdc.net, globalgameservers, api.smartdc.net rabbitmq.)
Expected downtime/impact: During the migration, all mentioned services will be fully down. Expected that the "full" downtime will take 1 or 2 minutes.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/