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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Maintenance] Rotterdam quarterly dark site test Q3, December 6, 2022

Start of maintenance: 6 December 2022, 06:00 UTC

End of maintenance: 6 December 2022, 08:00 UTC

Reason of maintenance: These dark site tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Expected downtime/impact: Lighting flicker will occur during switch-over to emergency power. There will be a short interruption on our B-feed.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Past Incidents

Sunday 4th, December 2022

No incidents reported

Saturday 3rd, December 2022

No incidents reported

Friday 2nd, December 2022

US: Chicago Backbone link between our Chicago and Dallas datacenters down

At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A fiber cut has been identified.

    • US: Los Angeles Backbone link between our Dallas and Los Angeles datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber was repaired, thus restoring all services.

  • A fiber cut has been found.

    • JP: Tokyo Network incident in our Tokyo Datacenter

    At this moment, we are experiencing problems with: our network in our Tokyo Datacenter

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our engineers are working on resolving this issue. Follow the updates to this incident for more information.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our network in our Tokyo Datacenter, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our engineer rebooted the devices, and their service is restored.

  • This incident is caused by a bug with the brocade switches. The switch needs to be rebooted, after it run for a long updtime. The reason why these devices all failed at the same time, is because they have been upgraded at once, and the uptime is the same.

  • Our engineers have located the cause of this incident and are working hard to restore service for the affected racks.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored and remained stable.

  • A fiber cut has been located in the section of Warsaw/Malkinia.

    A team is now working on this issue. You will be updated shortly.

    • Thursday 1st, December 2022

    No incidents reported

    Wednesday 30th, November 2022

    RU: Saint Petersburg Backbone link between our Saint Petersburg and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Saint Petersburg and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Saint Petersburg and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. the maintenance has been completed.

  • Our vendor is performing maintenance.

    • IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor identified a fiber cut and the cut has been repaired. The link has been restored.

    • RU: Saint Petersburg Backbone link between our Saint Petersburg and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Saint Petersburg and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Saint Petersburg and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • Our link has restored. Awaiting to hear from our vendor.

    • Tuesday 29th, November 2022

    SG: Singapore Backbone link between our Paris and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • Link has been restored. We are waiting for hands-off

    • UAE: Dubai Backbone link between our Paris and Dubai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Dubai datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Dubai datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable.

  • Link is restored. Waiting for hands off

    • UAE: Dubai Backbone link between our Dubai and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off.

  • Link is back up. We are waiting for hands-off

    • IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Monday 28th, November 2022

    No incidents reported