i3Dnet - Status Page

Experiencing partially degraded performance

Backbone link down between Bucharest - robuh1 & Kyiv - uaiev1
InvestigatingDegraded performance
  • Investigating
    UTC
    Investigating
    We are currently experiencing some issues with our backbone link between Bucharest - robuh1 and Kyiv - uaiev1.
Backbone link down between Hong Kong - hkhkg1 & Tokyo - jptyo1
IdentifiedDegraded performance
  • Identified
    UTC
    Identified
    We have identified the issue, we will continue to work towards a resolution.
  • Investigating
    UTC
    Investigating
    We are currently experiencing some issues with our backbone link between Hong Kong - hkhkg1 and Tokyo - jptyo1.
SEP7
Cooling Maintenance - Rotterdam - September 7 to October 7, 2026 - MCOM-454
In progress05:00 – October 07, 2026 at 12:00UTC727 hours
  • In progress
    September 07, 2026 at 05:00UTC
    In progress
    September 07, 2026 at 05:00UTC
    Maintenance is now in progress
  • Planned
    August 27, 2026 at 14:47UTC
    Planned
    August 27, 2026 at 14:47UTC

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

    Location
    Rotterdam, The Netherlands

    Schedule

    Date

    Start Time (UTC)

    End Time (UTC)

    September 7, 2026

    05:00 UTC

    14:00 UTC

    September 9, 2026

    05:00 UTC

    14:00 UTC

    September 11, 2026

    05:00 UTC

    14:00 UTC

    September 14, 2026

    05:00 UTC

    14:00 UTC

    September 16, 2026

    05:00 UTC

    14:00 UTC

    September 18, 2026

    05:00 UTC

    14:00 UTC

    September 23, 2026

    05:00 UTC

    14:00 UTC

    September 25, 2026

    05:00 UTC

    14:00 UTC

    September 28, 2026

    05:00 UTC

    14:00 UTC

    September 30, 2026

    05:00 UTC

    14:00 UTC

    October 2, 2026

    05:00 UTC

    14:00 UTC

    October 5, 2026

    05:00 UTC

    14:00 UTC

    October 7, 2026

    05:00 UTC

    14:00 UTC


    Reason for this maintenance
    We will be performing maintenance on our cooling units to support continued reliability and stability.

    Expected impact
    Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

OCT2
Scheduled Infrastructure maintenance - Email Migration, October 2 2026
Planned07:00 – October 04, 2026 at 09:59UTC50 hours 59 minutes
  • Planned
    September 17, 2026 at 13:43UTC
    Planned
    September 17, 2026 at 13:43UTC

    Dear Customer,

    We would like to inform you that we have scheduled maintenance activities that will affect i3D.net’s email infrastructure. The maintenance has been scheduled for October 2, 2026

    Location: Global

    Schedule:
    Start time: October 2, 2026, 21:00 UTC
    End time: October 4, 2026, 23:59 UTC
    Planned impact: Degradation (See below for details)

    Reason for this maintenance:
    As part of a scheduled migration, we will be migrating part of our email infrastructure to a new tenant.

    Expected impact:
    During the migration this weekend, emails may be delayed or may not arrive immediately for incident report and support requests. We recommend using the customer.service.i3d.support portal during the maintenance window to ensure your requests are received without delay.

    Contact:
    Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: Support
    You can find maintenance updates and the current situation at i3D.net - Status

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