Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

+1 800 482 6910


Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Network maintenance] Rotterdam Colocation suite 3, 5, 7, 8, 22, 23 and 40 router maintenance on April 8th, 2021

Start of maintenance: April 8th, 2021, 22:00 UTC

End of maintenance: April 9th, 2021, 01:00 UTC

Reason of maintenance: We will be upgrading the colocation routers to newer firmware, reloading the routers and moving the uplinks towards the new Juniper routers. This is part of the work being performed to remove the old Brocade routers from our Rotterdam network. The upgrade and reload will also resolve the polling gaps that could be visible in your uplink cacti graphs. The maintenance will be performed per suite. The first step of the maintenance is the firmware upgrade, after that we will start the reload (5-10 minutes), lastly the move of the uplinks to the new Juniper routers (10-15 minutes).

Expected downtime/impact: We do not expect any impact, but we advise you to check if both uplinks are functional so the automatic failover will work, before the maintenance starts.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

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[Emergency Maintenance] Mumbai Bandwidth Augmentation in DCI Network-02 - April 9th, 2021

Start of maintenance: 18:30 UTC

End of maintenance: 22:30 UTC

Reason of maintenance: Our vendor will be performing network maintenance in our Mumbai datacenter and will be performing a switch-over test on the network traffic between protected paths on this network.

Expected downtime/impact: No downtime is expected. Services are at-risk during this 4-hour maintenance window.

UPDATE - 19:38 UTC: There were some reconvergence hits in the protocol layer as the dci vendor didn't have their physical layer maintenance done properly. Traffic is now restoring properly.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

[Emergency Network maintenance] Dallas core router maintenance on April 15th, 2021

Start of maintenance: April 15th, 2021, 09:00 UTC

End of maintenance: April 15th, 2021, 13:00 UTC

Reason of maintenance: i3D.net will be performing emergency network maintenance in our Dallas datacenter to reload both of our core-routers in sequence, and to upgrade the firmware. This is preventative maintenance to address a bug identified by the manufacturer. There is no immediate risk in the next few days, but we are erring on the side of caution to avoid any chance of negative impact.

Expected downtime/impact: No downtime is expected. The core-routers will be reloaded one after another and all traffic will be drained prior to any reload. In the worst-case scenario, two hits of up to 15 minutes are possible.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

[Vendor Network maintenance] Dubai vendor network node upgrade on April 20th, 2021

Start of maintenance: April 20, 2021, 20:00 UTC

End of maintenance: April 21, 2021, 02:00 UTC

Reason of maintenance: Our vendor is performing a node upgrade to assure better stability in the future.

Expected downtime/impact: During the maintenance window, we expect no downtime. However, your services remain at-risk due to reduced redundancy to the UAE region.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

[Emergency Network maintenance] Singapore core router maintenance on April 21st, 2021

Start of maintenance: April 21st 2021, 22:00 UTC

End of maintenance: April 22nd 2021, 02:00 UTC

Reason of maintenance: i3D.net will be performing emergency network maintenance in our Singapore datacenter to reload both of our core-routers in sequence, and to upgrade the firmware. This is preventative maintenance to address a bug identified by the manufacturer. There is no immediate risk in the near future, but we are erring on the side of caution to avoid any chance of negative impact.

Expected downtime/impact: No downtime is expected. The core-routers will be reloaded one after another and all traffic will be drained prior to any reload.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Past Incidents

Wednesday 14th, April 2021

No incidents reported

Tuesday 13th, April 2021

No incidents reported

Monday 12th, April 2021

No incidents reported

Sunday 11th, April 2021

No incidents reported

Saturday 10th, April 2021

SAN storage switch outage

At this moment we are experiencing problems with: one of the SAN storage switches

The cause of the incident is currently: known

Estimated time of repair: 30 minutes

Impact: Connection towards the SAN are down

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Friday 9th, April 2021

    NL: Rotterdam Backbone link between our Rotterdam and Saint-Denis datacenters down

    At this moment we are experiencing problems with: Backbone link between our Rotterdam and Saint-Denis datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Rotterdam and Saint-Denis datacenters, impact is restricted to reduced capacity / redundancy.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Thursday 8th, April 2021

    NL: Rotterdam Rotterdam - Aggregation Switch Degraded Performance

    At this moment we are experiencing problems with: The Aggregation switch in Suite 20. Traffic is running over alternative switches.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Emergency reboot will occur at 06:00 UTC.

    Estimated time of repair: Rebooting at 06:00 UTC

    Impact: No impact is expected

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Wednesday 7th, April 2021

    US: Ashburn Backbone link between our Ashburn and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Incident resolved. Everything should be operational again.

  • The connection seems restored. Since we have no official hands off notice we will keep monitoring.