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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

+1 800 482 6910

Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Power Maintenance] STS Power Source Maintenance

Start of maintenance: September 20th 2021, 06:00 UTC

End of maintenance: September 20th 2021, 06:15 UTC

Reason for maintenance: Our Static Transfer Switches(STS) maintain power connectivity in a suite when switching between powerhouses. In order to provide continuing continuity and stability, we deem it necessary to change the settings of the STS during this maintenance window.

Expected downtime/impact: No impact is expected.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

[Maintenance] Frankfurt network maintenance

Frankfurt vendor network maintenance

Start of maintenance: September 20th, 2021, 22:00 UTC

End of maintenance: September 21st, 2020, 04:00 UTC

Reason of maintenance: Our network vendor will be performing network maintenance on the backbone link between our Frankfurt and Warsaw datacenters.

Expected downtime/impact: During the maintenance window we expect increased latency for users in the Frankfurt and Warsaw regions. No downtime is expected

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Past Incidents

Tuesday 21st, September 2021

No incidents reported

Monday 20th, September 2021

GB: London Backbone link between our Saint-Denis and London datacenters down

At this moment we are experiencing problems with: Backbone link between our Saint-Denis and London datacenters down.

The cause of the incident is currently: Known. Our vendor reports crews are onsite working to replace a faulty line card.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Saint-Denis and London datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports this issue has been resolved and we have confirmed that service has returned to normal.

    • Sunday 19th, September 2021

    US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Saturday 18th, September 2021

    US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is now resolved.

  • The link is operational once again, however we have not yet received a confirmation from our vendor.

    • Friday 17th, September 2021

    No incidents reported

    Thursday 16th, September 2021

    No incidents reported

    Wednesday 15th, September 2021

    US: Newark Backbone link between our Newark and Montreal datacenters

    At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

  • This outage is part of repairs on a higher level circuit. No ETR has been provided at this time.