At this moment we are experiencing problems with: Dark-fiber connection between Eindhoven and Heerlen
The cause of the incident is currently: Known
We have taken the following actions to resolve the incident:
Our vendor is contacted and confirmed there is a fiber-cut between Eindhoven and Heerlen. Customer traffic from Heerlen is now always routed to the rest of the world via Frankfurt until the repairs are done. We will continue to monitor this situation and provide an update as soon as possible.
Estimated end-time:
Vendor located the problem, and are expecting the materials to repair the issue to arrive at 18:00 UTC+2, they also expect another 2 hours to carry out repair works. Repair works are estimated to finish around 20:00 UTC+2.
Impact:
Customers with a WAVE between Rotterdam and Heerlen or Eindhoven and Heerlen are impacted with downtime.
MPLS customers are not impacted and re-routed as explained above.
Support:
Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php
The issue is resolved.
If there are still any issues, please contact us during office hours on +31 10 8900070 or outside office hours on the emergency number.
Some delays have incurred in the repair work. The repairs are expected to finish at 22:00 UTC.
Repair has started. Estimated time of repair is 20:00 UTC.
Arrival of the equipment has been delayed by 45 minutes.
Vendor located the problem, and are expecting the materials to repair the issue to arrive at 16:00 UTC, they also expect another 2 hours to carry out repair works. Repair works are estimated to finish around 18:00 UTC.
