Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 1st, November 2019

No incidents reported

Thursday 31st, October 2019

No incidents reported

Wednesday 30th, October 2019

No incidents reported

Tuesday 29th, October 2019

No incidents reported

Monday 28th, October 2019

No incidents reported

Sunday 27th, October 2019

RedCloud Incident

At this moment we are experiencing problems with: Storage/Compellent in regards to RedCloud services.

The cause of the incident is currently: known.

We have taken the following actions to resolve the incident: Our engineers are hard at work to solve the issues. Upon a thorough investigation, we can report that it is related to the storage/Compellent environment.

Estimated time of repair: Yet to be determined.

Impact: Clients could experience slow network connections, errors and/or downtime. This could effect Co-location services with storage on the Compellent, RedCloud and Acronis backup services.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • The issues we've been experiencing have been resolved and no further issues are expected.

  • Saturday 26th, October 2019

    No incidents reported