Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

[Power Maintenance] Generator Maintenance - Rotterdam – June 9, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for June 9, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 9, 2026, 06:00 UTC End time: June 9, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We are conducting tests of our generators to ensure ongoing reliability and compliance.

Expected impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 10th, January 2020

API v3 i3D.net i3D.net API issues resolved

The problems surrounding the i3D.net API have been resolved

Impact: systems using the i3D.net API may have been affected. API calls were (partially) failing.

Thursday 9th, January 2020

No incidents reported

Wednesday 8th, January 2020

API v3 i3D.net i3D.net API issues resolved

The problems surrounding the i3D.net API have been resolved

Impact: systems using the i3D.net API may have been affected. API calls were (partially) failing.

Tuesday 7th, January 2020

NL: Rotterdam Smartdc Rotterdam issues

At this moment we are experiencing problems with: investigating

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: work in progress

Estimated time of repair: unknown

Impact: Some customers may have issues with their network

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Everything should be back online again. If you still see issues, please let us know by calling us at +31 (0)10 890 00 70 or sending an email to support@i3d.net. The root cause of these issues is still under investigation.

    • Monday 6th, January 2020

    No incidents reported

    Sunday 5th, January 2020

    Website i3D.net i3D.net website issues resolved

    The problems surrounding the i3D.net website have been resolved

    Impact: the i3D.net website was (partially) affected.

    Saturday 4th, January 2020

    No incidents reported