Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Friday 9th, October 2020

No incidents reported

Thursday 8th, October 2020

No incidents reported

Wednesday 7th, October 2020

No incidents reported

Tuesday 6th, October 2020

US: Dallas Backbone link between our Dallas and Ashburn datacenters

At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We currently observing some traffic again. Since we do not have a reply from our vendor we will keep monitoring the connection.

    • Monday 5th, October 2020

    No incidents reported

    Sunday 4th, October 2020

    US: Chicago Backbone link between our Chicago and Saint-Laurent (Montreal) datacenters

    At this moment we are experiencing problems with: Backbone link between our Chicago and Saint-Laurent (Montreal) datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our Chicago and Saint-Laurent (Montreal) datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Saturday 3rd, October 2020

    No incidents reported