Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear Valued Customers,
We would like to inform you of a festival on the Van Nelle terrain close to Smartdc that will be taking place from August 29th until August 30th 2026. Due to preparations for this event, the premises will have limited access starting Monday, August 24th. Considering this, we wish to notify you of potential inconveniences related to parking due to the increased traffic and logistical arrangements. Customers can use P6 as the entrance to the Van Nelle grounds.
Access to Datacenter: During the festival, access to the site is only possible in coordination with LiveOps. LiveOps will provide an access pass containing the customer's name and company details. If you wish to visit the datacenter on this date, please raise a ticket with our LiveOps team. Should an unforeseen/urgent visit during the day be needed please call i3D.net - Managed private cloud & global network at +31 (0)10 890 00 70.
Security Measures: We would like to take this opportunity to reassure you that as always, the data housed in our datacenter will be protected by our security measures. The security of your data is our utmost priority, and we have taken all necessary steps to ensure its protection.
We appreciate your understanding and cooperation during this festive occasion. Should you have any questions or require further information, please do not hesitate to contact our support team.
Thank you for your continued trust and support.
Best regards,
Smartdc Customer Support Team
Dear Client,
We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for September 2, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start time: September 2, 2026, 05:00 UTC End time: September 3, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing maintenance on our cooling units.
Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.
Location: Rotterdam, The Netherlands
Schedule:
Date
Maintenance window
September 7, 2026
05:00–14:00 UTC
September 9, 2026
05:00–14:00 UTC
September 11, 2026
05:00–14:00 UTC
September 14, 2026
05:00–14:00 UTC
September 16, 2026
05:00–14:00 UTC
September 18, 2026
05:00–14:00 UTC
September 23, 2026
05:00–14:00 UTC
September 25, 2026
05:00–14:00 UTC
September 28, 2026
05:00–14:00 UTC
September 30, 2026
05:00–14:00 UTC
October 2, 2026
05:00–14:00 UTC
October 5, 2026
05:00–14:00 UTC
October 7, 2026
05:00–14:00 UTC
Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.
Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.
Location: Stockholm, Sweden
Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.
Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/