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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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We are also available 24/7 by phone on the following phone numbers:

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Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

Past Incidents

Friday 29th, January 2021

US: Newark Backbone link between our Newark and Ashburn datacenters down

At this moment we are experiencing problems with: Backbone link between our Newark and Ashburn datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Newark and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services recovered monitoring now.

    • US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The backbone link is restored

    • Thursday 28th, January 2021

    NL: Rotterdam Core router issue Rotterdam

    At this moment we are experiencing problems with: One of our core routers in Rotterdam

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our network department continues to investigate this incident.

    Estimated time of repair: No ongoing impact at this moment. Our network department continues to investigate this incident.

    Impact: For a brief moment, all traffic passing through one of the linecards of the second core-router was blackholed.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Emergency maintenance has completed.

  • A similar event just occurred for another router in our datacenter, this may have caused impact for some of our services.

  • An emergency network maintenance has been scheduled for January 29th, 2021, starting at 02:00 UTC until 07:00 UTC. The maintenance has been added to this status page.

    • Wednesday 27th, January 2021

    No incidents reported

    Tuesday 26th, January 2021

    No incidents reported

    Monday 25th, January 2021

    No incidents reported

    Sunday 24th, January 2021

    No incidents reported

    Saturday 23rd, January 2021

    No incidents reported