Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 6, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 6, 2026.

Location: Newark, America

Schedule: Start time: January 6, 2026, 09:00 UTC End time: January 6, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 7, 2026.

Location: Newark, United States

Schedule: Start time: January 7, 2026, 09:00 UTC End time: January 7, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Thursday 4th, February 2021

Issues with vCloud

At this moment we are experiencing problems with: The tenant portal for the i3D.net cloud environment is currently experiencing connectivity issues.

The cause of the incident is currently: Known

Impact: The underlying infrastructure is up & running, no outage expected. Our engineers are currently working to get the portal service back online.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

  • The portal is accessible again but with limited functionality. We are continuing to work with our vendor to resolve this issue.

  • Currently workarounds and fixes, provided by the vendor, are in the process of being applied and tested.

  • Unfortunately, the service is still unavailable. The issue has been escalated to our supplier and vendor for further support.

    • Internet Exchange The Netherlands- Network incident

    *At this moment we are experiencing problems with:*Internet Exchange The Netherlands NL-IX- Network incident

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to the IX for more information.

    Estimated time of repair: Recovered, but unsure of stability going forward at this time.

    Impact: Due to the current ongoing incident at one of the Internet Exchanges we are connected with in The Netherlands, users might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Wednesday 3rd, February 2021

    No incidents reported

    Tuesday 2nd, February 2021

    Website i3D.net Customer Control Panels are inaccessible

    At this moment we are experiencing problems with: Customer control panels for i3D.net are inaccessible

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: The issue has been resolved.

    Estimated time of repair: Repaired

    Impact: Customers will be unable to access the administrative control panels.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Monday 1st, February 2021

    US: Ashburn Backbone link between our Ashburn and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After a brief outage our services are fully operational again.

    • GB: London Backbone link between our Saint-Denis and London datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and London datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The service has been restored.

  • Our vendor identified the cause of the incident. Repairs are in progress. ETA is estimated at 16:30-17:30 UTC

    • Sunday 31st, January 2021

    No incidents reported

    Saturday 30th, January 2021

    IN: Mumbai TATA transit in India is down

    At this moment we are experiencing problems with: TATA transit in India

    The cause of the incident is currently: unknown

    Estimated time of repair: No ETA yet

    Impact: increased latency for the end users in the Mumbai area

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been stable since our last update so we are now closing this incident.

  • This incident has been resolved, we continue watching this link for a while before closing the incident.

    • Friday 29th, January 2021

    US: Newark Backbone link between our Newark and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Ashburn datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services recovered monitoring now.

    • US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The backbone link is restored

    • Thursday 28th, January 2021

    NL: Rotterdam Core router issue Rotterdam

    At this moment we are experiencing problems with: One of our core routers in Rotterdam

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our network department continues to investigate this incident.

    Estimated time of repair: No ongoing impact at this moment. Our network department continues to investigate this incident.

    Impact: For a brief moment, all traffic passing through one of the linecards of the second core-router was blackholed.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Emergency maintenance has completed.

  • A similar event just occurred for another router in our datacenter, this may have caused impact for some of our services.

  • An emergency network maintenance has been scheduled for January 29th, 2021, starting at 02:00 UTC until 07:00 UTC. The maintenance has been added to this status page.