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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

Past Incidents

Friday 12th, February 2021

API v3 i3D.net Customer pages not loading correctly

At this moment we are experiencing problems with: One of our load balancers is not operating properly, resulting in customer.i3d.net, one.i3d.net and smartdc.net behaving abnormally or being unavailable.

The cause of the incident is currently: Known.

We have taken the following actions to resolve the incident: We are currently working to resolve this issue.

Estimated time of repair: Unknown.

Impact: The following sites are behaving abnormally or are unavailable: customer.i3d.net, one.i3d.net and smartdc.net

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All API issues have been solved

    • US: Ashburn Ashburn network incident

    At this moment we are experiencing problems with: Network infrastructure in Ashburn

    The cause of the incident is currently: unknown

    Estimated time of repair: No ETA yet

    Impact: A traffic drop which has partially recovered

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

  • We are working on restoring traffic. We are in contact with our vendor to continue investigating the root cause of this incident.

    • SG: Singapore Backbone link between our Singapore and Saint-Denis is experiencing issues

    At this moment we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters is experiencing intermittent downtime.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link seems to have recovered, but we have not received a hands-off resolution from our vendor. We will continue monitoring the situation.

    • Thursday 11th, February 2021

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is fixed and our vendor is hands off

  • This issue is resolved

  • Services seem to be recovered and we are awaiting hands off from our vendor.

    • Wednesday 10th, February 2021

    No incidents reported

    Tuesday 9th, February 2021

    ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters flapped

    At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters flapped.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue resolved

    • CA: Toronto Backbone link between our Saint-Laurent and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is fixed

    • Monday 8th, February 2021

    No incidents reported

    Sunday 7th, February 2021

    UAE: Dubai Backbone link between our Dubai and Fujairah datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved by our vendor, all latency is back to normal.

    • Saturday 6th, February 2021

    No incidents reported