Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Friday 7th, May 2021

Phone support Our phone support is currently offline

At this moment we are experiencing problems with: Our phone provider is having an outage causing our phone helpdesk to be temporarily unavailable.

The cause of the incident is currently: unknown

Estimated time of repair: Unknown

Impact: Customers are not able to get in contact with I3d.net customer support via the phone. The ticket system is still operational

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The problems with our phone provider should be resolved and the phone system is back online.

    • Thursday 6th, May 2021

    No incidents reported

    Wednesday 5th, May 2021

    No incidents reported

    Tuesday 4th, May 2021

    US: Dallas Backbone link between Dallas and Atlanta is down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is now resolved.

  • The link is currently down again. Techs are currently on site performing work. No ETR at this time.

  • Works are still being preformed. But access to the BBL should be restored.

    • Monday 3rd, May 2021

    US: Chicago Backbone link between our Chicago and Atlanta datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Sunday 2nd, May 2021

    No incidents reported

    Saturday 1st, May 2021

    No incidents reported