i3Dnet - Status Page

Experiencing partially degraded performance

Email Support Temporarily Unavailable – Microsoft Outlook Outage
MonitoringMajor outage
  • MonitoringUTC

    Email traffic appears to have recovered. We will keep this incident open until Microsoft confirms full recovery.

  • InvestigatingUTC

    Due to an ongoing Microsoft Outlook outage, our email support is currently unavailable.

    Support through our customer portals remains fully operational, and customers can continue to submit and manage support requests as usual.

    For updates regarding the outage, please refer to the Microsoft Service Health Status.

    We apologize for any inconvenience caused.

Backbone link down between Paris - frstd1 & Rotterdam - nlrtm1
IdentifiedDegraded performance
  • IdentifiedUTC
    We have identified the issue, we will continue to work towards a resolution.
  • InvestigatingUTC
    We are currently experiencing some issues with our backbone link between Paris - frstd1 and Rotterdam - nlrtm1.
Backbone link down between São Paulo - brcoa1 & São Paulo - brbri1
InvestigatingDegraded performance
  • We are currently experiencing some issues with our backbone link between São Paulo - brcoa1 and São Paulo - brbri1.
    UTC
Backbone link down between Dubai - aedxb1 & Milan - itmil1
InvestigatingDegraded performance
  • We are currently experiencing some issues with our backbone link between Dubai - aedxb1 and Milan - itmil1.
    UTC
NOV7
MCOM-503 [Cooling Maintenance] Cooling Maintenance - Rotterdam – November 9, 2026
In progress08:00 – November 17, 2026 at 15:00UTC247 hours
  • In progressNovember 07, 2026 at 08:00UTC
    Maintenance is now in progress
  • PlannedOctober 16, 2026 at 09:37UTC

    Dear Client,

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for November 9, 2026.

    Location:
    Rotterdam, The Netherlands

    Schedule:
    Start time: November 9, 2026, 06:00 UTC
    End time: November 17, 2026, 16:00 UTC
    Planned impact: Reduced redundancy (see below for details)

    Reason for this maintenance:
    We will be performing maintenance on our cooling units.

    Expected impact:
    Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. During the maintenance window a small temperature can occur.

    Support:
    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
    You can find maintenance updates and the current situation at https://status.i3d.net/

NOV13
[Infrastructure Maintenance] Server Migration - Phase 5 - Dallas - November 13, 2026 - MCOM-518
In progress14:00 – November 14, 2026 at 00:30UTC10 hours 30 minutes
  • In progressNovember 13, 2026 at 14:00UTC
    Maintenance is now in progress
  • PlannedOctober 29, 2026 at 02:46UTC

    Dear Client,

    We would like to notify you of upcoming server migration maintenance activities that will affect your services in our Dallas datacenter. The server migration maintenance has been scheduled for November 13, 2026.

    Location
    Dallas, The United States

    Schedule:
    Start time: November 13, 2026, 14:00 UTC
    End time: November 14, 2026, 00:30 UTC
    Planned impact: Outage (See below for details)

    Planned impact
    Outage (See below for details

    Reason for this maintenance
    We will be moving servers to a new datacenter to increase capacity and improve our infrastructure for the future.

    Expected impact
    Outage: The server(s) will need to be powered down for the migration. If possible, we prefer that you carry this out beforehand. If the server(s) are still powered on when the maintenance window begins, we will do our best to power them down gracefully.

NOV14
MCOM-534 | [Emergency Power Maintenance] UPS Maintenance - Newark, USA – November 14th, 2026
Planned11:00 – 23:00UTC12 hours

  • Dear Client,

    We would like to notify you of upcoming vendor power maintenance activities that will affect services in our Newark datacenter. The vendor power maintenance has been scheduled for November 14th, 2026.

    Location:
    Newark, USA

    Schedule:
    Start time: November 14, 2026, 12:00 UTC
    End time: November 15, 2026, 00:00 UTC
    Planned impact: Reduced redundancy (see below for details)

    Reason for Maintenance:
    Our datacenter vendor in Newark has informed us that they have located a fault in one of their UPS modules, which requires it to be taken offline for repair. They will proactively reroute one side of the rack's power feed to an alternate power source before the repair begins. This rerouting process will cause a temporary interruption to one side of the rack's power feed.  Once repaired, they will need to reroute the rack's power feed back to the original power source, causing another temporary interruption.

    Expected Impact:
    Two moments of downtime of up to 90 minutes each are expected as the power feed gets rerouted. This will only cause downtime for servers on single feed power. Servers on dual feed power will have reduced redundancy. 

    Support:
    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    November 03, 2026 at 11:29UTC
NOV16
MCOM-519 [Infrastructure Maintenance] Server Migration - Phase 6 - Dallas – November 16, 2026
Planned14:00 – November 17, 2026 at 00:30UTC10 hours 30 minutes

  • We would like to notify you of upcoming infrastructure maintenance activities that will affect services in our Dallas datacenter. The infrastructure maintenance has been scheduled for November 16, 2026.

    Location
    Dallas, The United States

    Schedule
    Start time: November 16, 2026, 14:00 UTC
    End time: November 17, 2026, 00:30 UTC

    Reason for this maintenance
    We will be moving servers to a new datacenter to increase capacity and improve our infrastructure for the future.

    Expected impact
    Outage: The server(s) will need to be powered down for the migration. If possible, we prefer that you carry this out beforehand. If the server(s) are still powered on when the maintenance window begins, we will do our best to power them down gracefully.

    Affected Rack:
    usdal1 - DAL03:3800:C003:R104

    November 01, 2026 at 02:07UTC
Major outage

Email Support - Major outage

98.38% uptime

i3D.net API - Operational

98.46% uptime

i3D.net Portal - Operational

100.0% uptime

Nameservers - Operational

100.0% uptime

NTP Servers - Operational

100.0% uptime

Phone Support - Operational

100.0% uptime

Smartdc API - Operational

100.0% uptime

Smartdc Portal - Operational

100.0% uptime

Ticket Portal (external) - Operational

Degraded performance

Amsterdam - nlams1 - Operational

100.0% uptime

Amsterdam - nlams2 - Operational

100.0% uptime

Ashburn - usqas1 - Operational

100.0% uptime

Ashburn - usqas2 - Operational

100.0% uptime

Atlanta - usatl1 - Operational

100.0% uptime

Bucharest - robuh1 - Operational

100.0% uptime

Budapest - hubud1 - Operational

100.0% uptime

Buenos Aires - arbue1 - Operational

100.0% uptime

Chicago - uschi1 - Operational

100.0% uptime

Chicago - uschi3 - Operational

100.0% uptime

Copenhagen - dkcph1 - Operational

100.0% uptime

Shanghai - cnsgh1 - Operational

100.0% uptime

Dallas - usdal1 - Under maintenance

100.0% uptime

Dallas - usdal3 - Operational

100.0% uptime

Dubai - aedxb1 - Degraded performance

100.0% uptime

Frankfurt - defra1 - Operational

100.0% uptime

Fujairah - aefjr1 - Operational

100.0% uptime

Heerlen - nlhen1 - Operational

100.0% uptime

Hong Kong - hkhkg1 - Operational

100.0% uptime

Johannesburg - zajnb1 - Operational

100.0% uptime

Kyiv - uaiev1 - Operational

100.0% uptime

London - gblon1 - Operational

100.0% uptime

Los Angeles - uslax1 - Operational

100.0% uptime

Madrid - esmad1 - Operational

100.0% uptime

Milan - itmil1 - Degraded performance

100.0% uptime

Montreal - camtr4 - Operational

100.0% uptime

Montreal - camtr5 - Operational

100.0% uptime

Montreal - camtr6 - Operational

100.0% uptime

Mumbai - inbom1 - Operational

100.0% uptime

Newark - usewr1 - Operational

100.0% uptime

Oslo - noosl1 - Operational

100.0% uptime

Paris - frpar1 - Operational

100.0% uptime

Paris - frstd1 - Degraded performance

100.0% uptime

Paris - frmtl1 - Operational

100.0% uptime

Paris - fravs1 - Operational

100.0% uptime

Phoenix - usphx1 - Operational

100.0% uptime

Rotterdam - nlrtm1 - Degraded performance

100.0% uptime

San Jose - usscz1 - Operational

100.0% uptime

Santiago - clscl1 - Operational

100.0% uptime

São Paulo - brbri1 - Degraded performance

100.0% uptime

São Paulo - brcoa1 - Degraded performance

100.0% uptime

Seattle - ussea1 - Operational

100.0% uptime

Singapore - sgsin1 - Operational

100.0% uptime

Sofia - bgsof1 - Operational

100.0% uptime

Stockholm - sesto1 - Operational

100.0% uptime

Stockholm - sesto2 - Operational

100.0% uptime

Sydney - ausyd2 - Operational

100.0% uptime

Tokyo - jptyo1 - Operational

100.0% uptime

Tokyo - jptyo2 - Operational

100.0% uptime

Tokyo - jptyo3 - Operational

100.0% uptime

Toronto - cator1 - Operational

100.0% uptime

Vienna - atvie1 - Operational

100.0% uptime

Warsaw - plwaw1 - Operational

100.0% uptime

Warsaw - plwaw2 - Operational

100.0% uptime

Zurich - chzrh1 - Operational

100.0% uptime

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