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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Tuesday 3rd, March 2026

ONE Control Panel one.i3d.net Portal Outage

Access has been restored on One Portal (one.i3d.net). We apologize for any inconvenience caused by this.

Maintenance
[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Saturday 26th, February 2022

CA: Toronto Backbone link between Ashburn and Toronto is down

At this moment we are experiencing problems with: Backbone link between our Ashburn and Toronto datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Ashburn and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • A fiber cut has been identified and repair crews have been deployed.

    • IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link restored at 14:09 UTC, but we have not yet heard back from our vendor regarding the fix. We will watch this link for now and will close the status message once hands off is confirmed by our vendor.

    • Friday 25th, February 2022

    SG: Singapore Backbone link between our Saint-Denis and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back online and our vendor has informed us that they are hands off.

    • Thursday 24th, February 2022

    DE: Frankfurt Backbone link between our Zurich and Frankfurt datacenters down

    At this moment we are experiencing problems with: Backbone link between our Zurich and Frankfurt datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Zurich and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has resolved.

    • Wednesday 23rd, February 2022

    No incidents reported

    Tuesday 22nd, February 2022

    Backbone link between our Kiev and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Kiev and Moscow datacenters.

    The cause of the incident is currently: Circuit break; continuing to to investigate further.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Kiev and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Vendor has discovered a damaged fiber, and repair crews are en route to investigate further.

    • Monday 21st, February 2022

    No incidents reported

    Sunday 20th, February 2022

    No incidents reported