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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Sunday 28th, April 2024

JP: Tokyo Backbone link between our Shanghai and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Shanghai and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Shanghai and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was a result of a fiber cut repair being prepared.

    • Friday 19th, April 2024

    SG: Singapore Backbone link between our Paris and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has identified the issue as a subsea fault at this time. They are in the process of getting the restoration team now.

    • Tuesday 5th, December 2023

    IN: Mumbai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A subsea cable needs to be repaired.

    • Maintenance
    [Cooling Maintenance] Smartdc Rotterdam – May 27, 2024

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled to start on May 27, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: May 27, 2024, 07:00 UTC

    End time: May 31, 2024, 16:00 UTC

    Planned downtime: No downtime expected (see below for details)

    Reason for this maintenance:

    During this maintenance we will be performing routine maintenance to the pumps of our cooling system.

    Expected downtime:

    No downtime is expected. During this maintenance you may see cooling temperature swings.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Mumbai – Network Router Integration – May 28, 2024

    We would like to notify you of upcoming server maintenance activities that will affect services in our Mumbai datacenter. The server maintenance has been scheduled for May 28, 2024.

    Location:

    Mumbai, India

    Schedule:

    Start time: May 28, 2024, 19:00 UTC

    End time: May 28, 2024, 22:00 UTC

    Planned downtime: no downtime expected (see below for details of impact)

    Reason for this maintenance:

    Mumbai routers will be integrated to our backbone, to improve latency and reliability.

    Expected impact:

    Latency may increase during this maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ 

    Past Incidents

    Friday 1st, July 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Due to instability, fiberwork is being done on the line. Current ETR is up to 12 hours.

    • Thursday 30th, June 2022

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • This link has been restored. Awaiting hands-off from vendor.

    • NL: Rotterdam Backbone link between our Frankfurt and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Rotterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Frankfurt and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • As this link has a protected path, there is no user impact. Therefor we close this incident.

  • Cause has been identified as a fiber break. Technicians are working to repair now.

  • As this link has a protected path, there is no user impact. Therefor we close this incident.

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber cut has been repaired by the vendor resolving this incident.

    • UAE: Dubai Backbone link between our Dubai and Mumbai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Wednesday 29th, June 2022

    CA: Montreal Backbone link between our Amsterdam and Montréal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters, we currently have reduced redundancy and possibly a slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Our network vendor located a fiber break and have dispatched their team to repair the fiber. ETR currently unknown.

    • Tuesday 28th, June 2022

    US: Chicago Backbone link between our Ashburn and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Ashburn and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cable got cut by drilling works and has been repaired by the vendors fiber crew. Vendor is hands off and incident resolved.

  • We see that the link is restored. As we have no update from the vendor yet we will keep monitoring the circuit closely.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been resolved.

  • The cause of this interruption is a fiber cut.

    • Monday 27th, June 2022

    US: Dallas Backbone link between our Atlanta and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been resolved.

    • Sunday 26th, June 2022

    No incidents reported

    Saturday 25th, June 2022

    HK: Hong Kong Backbone link between our Hong Kong and Tokyo datacenters down

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Tokyo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is back online.

  • Link is back up, waiting for a hands-off.

    • Friday 24th, June 2022

    IT: Milan Backbone link between our Bucharest and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut has been fixed, we received the hands-off.

  • At this moment we are experiencing problems with: Backbone link between our 1 and 2 datacenters.

    *The cause of the incident is currently:A fiber cut has been identified and repair crews have been dispatched. Unfortunately due to Health & Safety reasons,

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    *Estimated time of repair: repairs cannot recommence until June 25th, 07:00 UTC."

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    • US: Seattle Backbone link between our Seattle and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Seattle and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has been restored. As we have no information yet from the vendor we are monitoring until resolved.