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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Software Upgrade - Ashburn - March 30, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for March 30, 2026.

Location: Ashburn, United States

Schedule: Start time: March 30, 2026, 08:00 UTC End time: March 30, 2026, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to perform required software upgrades. This software upgrade will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced Redundancy: During this maintenance there will be reduced redundancy while one aggregation switch is maintained at a time.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Thursday 1st, September 2022

No incidents reported

Wednesday 31st, August 2022

CA: Montreal Backbone link between Toronto and Montreal is down

At this moment we are experiencing problems with: Backbone link between our Toronto and Montreal datacenters.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Toronto and Montreal datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Outage was due to unannounced maintenance. Incident is resolved.

    • US: Ashburn Backbone link between our Toronto and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Toronto and Ashburn datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Toronto and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Tuesday 30th, August 2022

    PL: Warsaw Backbone link between our Warsaw and Kyiv datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Kyiv datacenters.

    The cause of the incident is currently: Known, Vendor Maintenance

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Communicated ETR is 14:00 UTC

    Impact: Due to the current incident on our backbone link between our Warsaw and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We are keeping an eye on this link as we wait to hear from our vendor.

    • Monday 29th, August 2022

    No incidents reported

    Sunday 28th, August 2022

    US: Newark Backbone link between our Newark and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was due to a maintenance by our vendor which has been completed.

  • The link has been restored. Awaiting hands off from our vendor.

    • Saturday 27th, August 2022

    No incidents reported

    Friday 26th, August 2022

    SG: Singapore Backbone link between our Mumbai and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable

  • The link has stabilized. Still waiting for hands-off from our vendor.

    • US: Atlanta Backbone link between our Atlanta and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 25th, August 2022

    IT: Milan Backbone link between our Madrid and Milan datacenters

    At this moment we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved by our vendor.

  • The link is continually flapping. We are keeping an eye on this link as we wait to hear from our vendor.

    • PL: Warsaw Backbone link between our Moscow and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has restored.

    • IT: Milan Backbone link between our Madrid and Milan datacenters

    At this moment we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable.