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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910


Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Emergency Maintenance] Cooler Maintenance Rotterdam

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for Tuesday, September 6th, 2022.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 6, 2022, 04:00 UTC End time: September 6, 2022, 05:30 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing emergency maintenance, during this maintenance we need to replace a faulty part that is causing one of our coolers to be in an unstable state.

Expected downtime/impact: There will be degraded cooling capacity during the entire maintenance window. Fluctuations in temperature are to be expected during the entire maintenance window.

[Maintenance] Rotterdam quarterly dark site test Q3, September 6, 2022

Start of maintenance: 6 September 2022, 06:00 UTC

End of maintenance: 6 September 2022, 08:00 UTC

**Reason of maintenance:**These dark site tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Expected downtime/impact: Lighting flicker will occur during switch-over to emergency power. There will be a short interruption on our B-feed.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

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[Network Maintenance] Seattle – Router Maintenance – September 20, 2022

We would like to inform you of an upcoming network maintenance being performed in our Santa Clara datacenter. This maintenance is scheduled for Tuesday, September 20th, 2022.

Location: Seattle, WA - USA

Schedule: Start time: September 20, 2022, 11:00 UTC End time: September 20, 2022, 15:00 UTC Planned downtime: No impact expected

Reason for this maintenance: We will be performing preventative maintenance, including software upgrades to our routing equipment infrastructure.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Santa Clara – Router Maintenance – September 21, 2022

We would like to inform you of an upcoming network maintenance being performed in our Santa Clara datacenter. This maintenance is scheduled for Wednesday, September 21st, 2022.

Location: Santa Clara, CA - USA

Schedule: Start Time: September 21st, 2022, 11:00 UTC End Time: September 21st, 2022, 15:00 UTC Planned downtime: No impact expected

Reason for this maintenance: We will be performing preventative maintenance, including software upgrades to our routing equipment infrastructure.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Santiago – Router and Switch Maintenance – September 26, 2022

We would like to notify you of upcoming network maintenance activities that will affect services in the Santiago datacenter. The network maintenance has been scheduled for September 26, 2022.

Location: Santiago, Chile

Schedule: Start time: September 26, 2022, 10:00 UTC End time: September 26, 2022, 15:00 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing preventative maintenance on our routers and switch to improve quality and ensure long-term reliability.

Expected downtime/impact: Full impact expected during the maintenance window; the router and switch will be upgraded at the same time. After the first router and switch are upgraded, we will continue with the second router and impact will be minimized to reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at  https://status.i3d.net/

[Network Maintenance] Buenos Aires – Router and Switch Maintenance – September 28, 2022

We would like to notify you of upcoming network maintenance activities that will affect services in the Buenos Aires datacenter. The network maintenance has been scheduled for September 28, 2022.

Location: Buenos Aires, Argentina

Schedule: Start time: September 28, 2022, 09:00 UTC End time: September 28, 2022, 14:00 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing preventative maintenance on our routers and switch to improve quality and ensure long-term reliability.

Expected downtime/impact: Full impact expected during the maintenance window; the router and switch will be upgraded at the same time. After the first router and switch are upgraded, we will continue with the second router and impact will be minimized to reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at  https://status.i3d.net/

Subject of ticket: [Vendor Network Maintenance] Vendor Network Device Maintenance – November 4th, 2022

We would like to notify you of upcoming vendor network maintenance activities taking place between our Rotterdam and Heerlen datacenters. The maintenance has been scheduled for the 4th of November 2022.

Note that this is the first of two maintenances planned for the 4th of November and 5th of November.

Location: Rotterdam, the Netherlands Heerlen, the Netherlands

Schedule: Start time: 4th of November 2022, 23:00 UTC (00:00 CEST) End time: 5th of November 2022, 05:00 UTC (06:00 CEST) Planned downtime: 6 hours (see below for details)

Reason for this maintenance: Our network vendor performs maintenance work to maintain the availability and quality of its fiber optic network.

Expected downtime/impact: Downtime is expected during the entire maintenance, as lasers will be disabled during these maintenance works.

Support: Our support department will be open during maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

Past Incidents

Friday 16th, September 2022

US: Chicago Backbone link between our Dallas and Chicago datacenters down

At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Network vendor reports that the fiber cut is partially restored. Our circuit is taking traffic so we will monitor the link until hands off from vendor.

  • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Network vendor repaired a fiber cut ~25 Kilometers from Bucharest.

  • AT: Vienna Hardware issue datacenter Vienna

    At this moment we are experiencing problems with: Hardware issue datacenter Vienna

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are working to resolve this incident together with the hardware vendor

    Estimated time of repair: Repairs are currently ongoing.

    Impact: Due to the current incident in our Vienna datacenter, users around the surrounding region may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Together with our hardware vendor the issue is resolved. During this incident data was collected and being investigated by hardware vendor to prevent future similar incidents.

  • HU: Budapest Backbone link between our Budapest and Vienna datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Vienna datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Budapest and Vienna datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Thursday 15th, September 2022

    No incidents reported

    Wednesday 14th, September 2022

    RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved after vendor repaired broken fiber due to roadworks.

  • Tuesday 13th, September 2022

    ES: Madrid Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The reported issues have been fixed.

  • Monday 12th, September 2022

    No incidents reported

    Sunday 11th, September 2022

    No incidents reported

    Saturday 10th, September 2022

    US: Ashburn Backbone link between our Ashburn and Newark datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved by our vendor.

  • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We confirmed the link to be online and passing traffic.

  • Friday 9th, September 2022

    FR: Paris Backbone link between our Paris and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Madrid datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link was restored. Vendor started maintenance early. Keeping an eye on the link

  • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.