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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

Past Incidents

Thursday 8th, December 2022

US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

The cause of the incident is currently: It was caused by a fiber fault

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

Estimated time of repair: Unknown

Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We apologize for the inconvenience. We experienced a fiber issue accompanied by an unnotified maintenance resulting in interruption of service.

    These issues have been resolved and all systems are operational.

    • Wednesday 7th, December 2022

    CH: Zürich Backbone link between our Zurich and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Zurich and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Zurich and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The maintenance has been completed. Our link has been restored.

  • Maintenance is taking place.

    • Tuesday 6th, December 2022

    No incidents reported

    Monday 5th, December 2022

    Ticket system Ticketing portal is unavailable

    Dear Clients,

    We are currently experiencing issues with our ticketing portal, we will update you once we have more information.

    It is currently fixed, the cause is currently being investigated

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 4th, December 2022

    No incidents reported

    Saturday 3rd, December 2022

    No incidents reported

    Friday 2nd, December 2022

    US: Chicago Backbone link between our Chicago and Dallas datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. The fiber cut was repaired and vendor is hands off.

  • A fiber cut has been identified.

    • US: Los Angeles Backbone link between our Dallas and Los Angeles datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber was repaired, thus restoring all services.

  • A fiber cut has been found.

    • JP: Tokyo Network incident in our Tokyo Datacenter

    At this moment, we are experiencing problems with: our network in our Tokyo Datacenter

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our engineers are working on resolving this issue. Follow the updates to this incident for more information.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our network in our Tokyo Datacenter, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our engineer rebooted the devices, and their service is restored.

  • This incident is caused by a bug with the brocade switches. The switch needs to be rebooted, after it run for a long updtime. The reason why these devices all failed at the same time, is because they have been upgraded at once, and the uptime is the same.

  • Our engineers have located the cause of this incident and are working hard to restore service for the affected racks.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored and remained stable.

  • A fiber cut has been located in the section of Warsaw/Malkinia.

    A team is now working on this issue. You will be updated shortly.