Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC
Planned impact: No Impact (see below for details)
Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.
Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support
Users may have seen some limited packetloss to destinations around Europe. Traffic was accidentally rate limited with DE-CIX Frankfurt. This rate limit was quickly removed. As of ~21:35 UTC we're seeing traffic above the former flatline. The issue is resolved.
At this moment we are experiencing problems with: Ticketsystem, APIv2, APIv3 and ODP currently unavailable/performance issue's
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently working on a resolution
Estimated time of repair: Unknown
Impact: We are currently not available via email. The contact forms on our website and creating a ticket via the customer panels is still available.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates.
At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Ashburn and Newark datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: No ETR available at this time.
Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our London and Newark datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
No incidents reported
At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
Our link has remained stable and our vendor is hands-off.
Our link has been restored. We are awaiting to receive a hands-off from our vendor.
We have been notified that the technician on site has identified the issue and is currently working on a repair.
There is no ETR at the moment, but we will update you as soon as this issue is resolved.
At this moment, we are experiencing problems with: Backbone link between our Paris and Frankfurt datacenters.
The cause of the incident is currently: Fiber break
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Paris and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.
The cause of the incident is currently: Fiber fault at third party
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.
The cause of the incident is currently: Unknown.
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: No ETR available at this time.
Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down
The cause of the incident is currently: It was caused by a fiber fault
We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.
Estimated time of repair: Unknown
Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.