Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[GLAD Maintenance] GLAD Backend Migration - April 20, 2026

Dear Client,

We would like to notify you of upcoming GLAD maintenance activities that will affect services with GLAD. The GLAD maintenance has been scheduled for April 20, 2026.

Schedule: Start time: April 20, 2026, 09:00 UTC End time: April 20, 2026, 14:00 UTC Planned impact: Degradation (see below for details)

Reason for this maintenance: We will be migrating and upgrading our GLAD and Warden backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our GLAD API and Warden Armor service will be temporarily unavailable while migrating.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Infrastructure Maintenance] Load Balancer and Database update - Global - April 22, 2026

Dear Client,

We would like to notify you of upcoming infrastructure maintenance activities that will affect services globally. The maintenance has been scheduled for April 22, 2026.

Location: Global

Schedule: Start time: April 22, 2026, 10:00 UTC End time: April 22, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing updates on our database to improve quality and ensure long-term reliability.

Expected impact: Service degradation: During the maintenance all users will be disconnected while the switchover is performed. Calls to the API will briefly fail during the switchover.

Affected services: ONE portal: users will be logged out Smartdc portal: users will be logged out ODP: hostagents connection will be reset API: during the switchover calls will fail

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Breaker Maintenance Powerhouse 1 - Rotterdam – April 29

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for April 29, 2026

Location: Rotterdam, The Netherlands Suite 2 A Feed Suite 19 A and A+ Feed Suite 34 A and A+ Feed

Schedule: Start time: April 29, 2026, 08:00 UTC End time: April 29, 2026, 12:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, one of the power feeds supplying Suite 2, 19 and 34 will be temporarily unavailable. Power will remain available through the remaining feed(s), but power redundancy will be reduced for approximately 4 hours.

Please note that devices with a single power supply (single PSU) or devices connected only to the A feed will experience a service interruption during this maintenance window. Devices with dual power supplies connected to separate feeds are expected to remain online.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: i3d.net/support

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 17th, December 2022

No incidents reported

Friday 16th, December 2022

No incidents reported

Thursday 15th, December 2022

DE: Frankfurt Possible packetloss DE-CIX Frankfurt

Users may have seen some limited packetloss to destinations around Europe. Traffic was accidentally rate limited with DE-CIX Frankfurt. This rate limit was quickly removed. As of ~21:35 UTC we're seeing traffic above the former flatline. The issue is resolved.

Ticket system i3D.net Ticketsystem, APIv2, APIv3 and ODP currently unavailable/performance issue's

At this moment we are experiencing problems with: Ticketsystem, APIv2, APIv3 and ODP currently unavailable/performance issue's

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently working on a resolution

Estimated time of repair: Unknown

Impact: We are currently not available via email. The contact forms on our website and creating a ticket via the customer panels is still available.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates.

  • Services remained stable since our last update.

  • The issues have been resolved.

    We are currently monitoring for stability.

    • US: Ashburn Backbone link between our Ashburn and Newark datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • Wednesday 14th, December 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off

  • Our link has been restored. We are awaiting to receive a hands-off from our vendor,

    • Tuesday 13th, December 2022

    DK: Copenhagen Backbone link between our Amsterdam and Copenhagen datacenters

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and traffic is restored.

    • US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off. Our link has remained stable.

  • Our link has been restored. We are watching this link as our vendor is still working on the repair. We are awaiting the hand-off.

  • A fiber break has been identified by our vendor

  • A repair team is currently onsite.

    • Monday 12th, December 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Our link has restored.

    • GB: London Backbone link between our London and Newark datacenters down

    At this moment, we are experiencing problems with: Backbone link between our London and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A team was dispatched to the location of the appliance to address issues with one of its network cards.

    The issue was fixed, traffic has been restored. We are now monitoring traffic for stability and will provide a clear RFO when available.

    • Sunday 11th, December 2022

    No incidents reported

    Saturday 10th, December 2022

    US: Dallas Backbone link between our Atlanta and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor is hands-off.