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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 22, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 22, 2026.

Location: Singapore, Singapore

Schedule: Start Time: September 22, 2026 19:00 UTC End Time: September 22, 2026 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 24, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 24, 2026.

Location: Singapore, Singapore

Schedule:

Start Time: September 24, 2026, 19:00 UTC End Time: September 24, 2026, 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 27th, May 2023

NL: Rotterdam Rotterdam Router Issues Loss of Redundancy/ No Impact Expected

At this moment, we are experiencing problems with: our Rotterdam router.

The cause of the incident is currently: A single line card is being worked on. No impact is expected. Only a loss of redundancy

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates and our network engineers are working on this issue.

Estimated time of repair: Unknown.

Impact: Due to the current incident with our Rotterdam router, users in surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The emergency maintenance is complete and have been confirmed on our end.

    • Friday 26th, May 2023

    HK: Hong Kong Backbone link between our Hong Kong and Santa Clara datacenters.down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 25th, May 2023

    No incidents reported

    Wednesday 24th, May 2023

    SE: Stockholm Backbone link between our Oslo and Stockholm datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This maintenance has been completed.

  • This outage is related to an emergency maintenance. We will give an update when hands are off this link.

    • GLAD GLAD is experiencing connectivity issues

    It is currently not possible to establish connection to several GLAD services.

    Our teams are investigating the issue.

  • There has been an issue with the certificates, our engineers solved the problem.

    • Tuesday 23rd, May 2023

    Nameservers i3D.net i3D.net ONE, Ticketsystem, APIv2 and APIv3 currently having performance issue's

    At this moment we are experiencing problems with: ONE, Ticketsystem, APIv2, and APIv3 currently having performance issue's

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    **Impact:**Unknown

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • This issue has been resolved.

    • Monday 22nd, May 2023

    ONE Control Panel ONE i3D webpage is not available.

    Webpage one.i3d.net is currently down. Our teams are investigating the cause.

    We have, as of now, no estimated time of resolution.

  • The webpage has been brought online again.

    • Sunday 21st, May 2023

    CA: Toronto Backbone link between our Toronto and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been stable for over 27 hours at this time and classified this incident as resolved.

  • BBL has recovered and remained stable for a hour. Waiting on vendor to report back of the incident.

    • Saturday 20th, May 2023

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.