Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

[Power Maintenance] Generator Maintenance - Rotterdam – June 9, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for June 9, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 9, 2026, 06:00 UTC End time: June 9, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We are conducting tests of our generators to ensure ongoing reliability and compliance.

Expected impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 29th, June 2023

CA: Toronto Backbone link between our Toronto and Saint Laurent datacenters down

At this moment, we are experiencing problems with: Backbone link between our Toronto and Saint Laurent datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Toronto and Saint Laurent datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

IN: Mumbai Backbone link between our Dubai and Mumbai datacenters down

At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Wednesday 28th, June 2023

US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received a hands-off.

  • Technicians have isolated the area as they continue to restore services.

  • Technicians have been dispatched to the site and have located the suspected damage area. More to follow.

    • US: Chicago Backbone link between our Chicago and Dallas datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issues have been resolved.

    • Tuesday 27th, June 2023

    ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has stabilized. no further impact expected

    • Monday 26th, June 2023

    US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off.

    • CA: Toronto Backbone link between our Newark and Toronto datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored and remained stable.

    • Sunday 25th, June 2023

    No incidents reported

    Saturday 24th, June 2023

    No incidents reported

    Friday 23rd, June 2023

    UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Fiber cut

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The outage was due to a fiber cut on the provider's network. The link has been repaired and all services restored. No further interruptions expected.

    • US: Ashburn Backbone link between our Newark and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has remained stable.

  • Our link has been restored. We are watching this link until we receive a hands-off from our vendor.

    • US: Santa Clara Backbone link between our Santa Clara and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters.

    The cause of the incident is currently: Fiber optic danger due to weather conditions.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All repairs are complete for this link. This issue has been resolved.

  • Our vendor is still working on this link.

    • Thursday 22nd, June 2023

    UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor.

  • Our link has been restored. We are still watching this link. As we wait for the hands-off from our vendor.

  • A fiber cut has been identified.