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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 22, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 22, 2026.

Location: Singapore, Singapore

Schedule: Start Time: September 22, 2026 19:00 UTC End Time: September 22, 2026 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 24, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 24, 2026.

Location: Singapore, Singapore

Schedule:

Start Time: September 24, 2026, 19:00 UTC End Time: September 24, 2026, 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 5th, August 2023

No incidents reported

Friday 4th, August 2023

RO: Bucharest Backbone link between our Kyiv and Bucharest datacenters down

At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored and remained stable. No further interruptions are expected.

  • We see flaps again, contacted provider.

  • We have been switched to an alternative path until restoration is completed.

    • DK: Copenhagen Backbone link between our Amsterdam and Copenhagen datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is performing maintenance. Our link has been restored.

    • Thursday 3rd, August 2023

    UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have completed repairing a fiber cut to this link. All systems are restored, this issue is resolved.

    • Wednesday 2nd, August 2023

    Backbone link between our Moscow and Warsaw datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fibre break has been repaired, and we received a hands-off.

    • US: Chicago Backbone link between our Dallas and Chicago datacenters

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Our link has been flapping. We have contacted our vendor to further investigate. We will be watching this link.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained up and stable.

    • Tuesday 1st, August 2023

    US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received the hands-off. Our link has remained stable. No further interruptions are expected.

  • We are monitoring this link as we wait for the hands-off from our vendor.

    • Monday 31st, July 2023

    No incidents reported

    Sunday 30th, July 2023

    No incidents reported