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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Emergency Database Maintenance] Rotterdam - Database Server Maintenance – November 29th, 2023

We would like to inform you of an upcoming Type of maintenance being performed in our Location datacenter. This maintenance is scheduled for Day of the week, November 29th, 2023.

Location:

State, City - Country

Schedule:

Start Time: November 29, 2023, 8:00 UTC

End Time: November 29, 2023, 11:00 UTC

Planned downtime:

impact expected up to 3 hours

Reason for this maintenance:

We will be performing an update on our database servers to improve quality and ensure long-term reliability.

Expected downtime/impact:

Impact is expected, we expect the database to be unavailable for 3 hours during the maintenance window resulting in the following services being (partially) unavailable: customer portals (i3D.net and Smartdc), ONE Deployment Platform (ODP), ticketing system, and our API

[Network Maintenance] Rotterdam - Hardware Upgrade – December 19, 2023

We would like to notify you of upcoming network maintenance activities that will affect services in the Rotterdam datacenter. The network maintenance has been scheduled for December 19, 2023,

Location: The Netherlands, Rotterdam

Schedule: Start time: December 19, 2023, 6:00 UTC End time: December 19, 2023, 7:00 UTC Planned downtime: impact expected (see below for details)

Reason for this maintenance: To improve our network reliability, we want to decommission our old routers and migrate the VLAN gateway for your service(s) to our new Juniper routers.

Impacted services: i3D websites (www.i3d.net, customer.i3d.net, api.i3d.net, smartdc.net, globalgameservers, api.smartdc.net rabbitmq.)

Expected downtime/impact: During the migration, all mentioned services will be fully down. Expected that the "full" downtime will take 1 or 2 minutes.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Tuesday 14th, November 2023

US: Chicago Backbone link between our Dallas and Chicago data centers down

At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • RO: Bucharest Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services have been restored to normal, this incident is resolved.

    • US: Dallas Backbone link between our Atlanta and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services has been restored from the vendor by replacing 700 feet of fiber.

  • Fiber damaged has been located and a team is dispatched to repair the broken link.

    • Monday 13th, November 2023

    Network event in Singapore Datacenter

    We are currently experiencing issues at the Singapore Datacenter and we are in the process of resolving this issue.

  • Our engineers are hands-off and the situation has normalized.

    • DE: Frankfurt Backbone link between our Paris and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • Sunday 12th, November 2023

    NL: Rotterdam Backbone link between Rotterdam and Heerlen is down

    At this moment, we are experiencing problems with: Backbone link between our Rotterdam and Heerlen data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Rotterdam and Heerlen data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance is complete and traffic has been restored.

  • This was the result of a maintenance. Will be watching until the maintenance is complete and the team is hands off.

    • Saturday 11th, November 2023

    RO: Bucharest Backbone link between our Bucharest and Budapest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Budapest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Budapest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Service is restored, awaiting hands off.

    • Friday 10th, November 2023

    No incidents reported

    Thursday 9th, November 2023

    AT: Vienna Backbone link between our Frankfurt and Vienna data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Vienna data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Vienna data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored,

    • Wednesday 8th, November 2023

    CA: Toronto Backbone link between our Newark and Toronto data centers down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Toronto data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

    • RO: Bucharest Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • DE: Frankfurt Backbone link between our Warsaw and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link restored.

    • Tuesday 7th, November 2023

    DE: Frankfurt Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Only one link went down

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • RO: Bucharest Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Our vendor is performing an emergency maintenance.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This maintenance has been completed.