Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] UPS Replacement - Rotterdam – February 16, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for February 16, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: February 16, 2026, 06:30 UTC

End time: February 16, 2026, 15:00 UTC

Planned impact: No impact expected (see below for details)

Reason for this maintenance:

The maintenance is a battery replacement with UPS1 and UPS2 in Powerhouse 2. The battery string where the work is being preformed on will be switched off and there will be a lower autonomy on the UPS. If needed the UPS will be set to Bypass and we will run the generators parallel to the grid.

Expected impact:

No impact is expected during this work.

[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

Past Incidents

Saturday 25th, November 2023

No incidents reported

Friday 24th, November 2023

UA: Kyiv Backbone link between our Bucharest and Kiyv data centers down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

  • Thursday 23rd, November 2023

    DK: Copenhagen Backbone link between our Amsterdam and Copenhagen data centers down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has reported back that services have been restored.

  • There was two fiber cuts discovered in the investigation as they repaired one of them. Site team is heading toward the next location that has the second fiber cut.

  • SA: Johannesburg Backbone link between our London and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

  • Wednesday 22nd, November 2023

    DK: Copenhagen Backbone link between our Amsterdam and Copenhagen data centers down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is performing maintenance.

  • Network Event in Amsterdam Datacenter

    We are experiencing an issue with the Amsteram Internet Exchange that is currently being investigated.

  • The situation has continued being stable under observation.

  • US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has reported back that services have been restored.

  • Fiber is cut on an underground cable caused by local construction crews boring in the area. A repair crew are at the location and currently waiting the hands off from them.

  • Acronis backup Backup Solution Incident

    Our Backup Solution is currently experiencing problems. This issue is under investigation by our department. Further updates will be posted here.

  • The issue was a false positive. This incident is resolved. Backup is, and has been, working properly.

  • Tuesday 21st, November 2023

    No incidents reported

    Monday 20th, November 2023

    No incidents reported

    Sunday 19th, November 2023

    No incidents reported