Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Powerhouse 2 Breaker Maintenance - Rotterdam – January 29 through February 9, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for January 29, 2026 through February 9, 2026.

Location: Rotterdam, The Netherlands

Schedule:

Date

Time (UTC)

Maintenance Work

January 29, 2026

06:00 - 16:00

The maintenance will be carried out on the generator and transformer breakers. Once the work is completed, there will be reduced redundancy. During transformer breaker maintenance, Powerhouse 1 will operate on generators. During the generator breaker maintenance, there will be reduced redundancy.

February 2 & 3, 2026

06:00 - 16:00

Maintenance will be performed on the UPS1 breakers. While this maintenance is in progress, generators will run in parallel with the power grid to provide continuity in the event of a grid failure, as UPS protection will not be available during this period.

February 4

06:00 - 16:00

Breaker maintenance on UPS2 will take place. Impacted customers will be notified separately..

February 5

06:00 - 16:00

Power impact may occur due to switching activities in the main panels.

February 6 & 9

06:00 - 16:00

Switching activities will take place in the main power distribution board in Powerhouse 1.

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, parts of the power infrastructure will be worked on one at a time which may temporarily reduce redundancy. Power will remain available throughout the maintenance and customers who may be affected will be notified separately.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

[Power Maintenance] UPS Replacement - Rotterdam – February 16, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for February 16, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: February 16, 2026, 06:30 UTC End time: February 16, 2026, 15:00 UTC Planned impact: No impact expected (see below for details)

Reason for this maintenance: The maintenance is a battery replacement with UPS1 and UPS2 in Powerhouse 2. The battery string where the work is being preformed on will be switched off and there will be a lower autonomy on the UPS. If needed the UPS will be set to Bypass and we will run the generators parallel to the grid.

Expected impact: No impact: No impact is expected during this work.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Tuesday 22nd, October 2024

Backbone link between our Milan and Madrid data centers down

At this moment, we are experiencing problems with: Backbone link between our Milan and Madrid data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Madrid data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Backbone link between our New Ark and Toronto data centers down

    At this moment, we are experiencing problems with: Backbone link between our New Ark and Toronto data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our New Ark and Toronto data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • NL: Amsterdam Backbone link between our Amsterdam and Oslo data centers down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Traffic has been restored on the link. We are awaiting hands off from our vendor.

    • Monday 21st, October 2024

    Backbone link between our Moscow and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Moscow and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 20th, October 2024

    US: Ashburn Backbone link between our Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • RO: Bucharest Backbone link between our Bucharest and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • It has remained stable after the maintenance and received the hands off.

  • This is the result of a maintenance and we will continue to monitor till we have the all clear.

    • Backbone link in San Jose data center down

    At this moment, we are experiencing problems with: Backbone link in San Jose data center down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link in San Jose data center down, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Vendor is currently investigating this issue

    • Saturday 19th, October 2024

    UA: Kyiv Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have observed the restoration starting at 16:06:24 UTC+3.

  • The repair on the site of the fiber-cut has been started by our partner's engineers.

    • Friday 18th, October 2024

    No incidents reported

    Thursday 17th, October 2024

    Backbone link between our Copenhagen and Stockholm data centers down

    At this moment, we are experiencing problems with: Backbone link between our Copenhagen and Stockholm data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Wednesday 16th, October 2024

    UAE: Dubai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue was resolved by the vendor upon contact.

    • IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This was result of a maintenance that is on going.

    • IT: Milan Backbone link between our Milan and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians were able to reach the fiber and made the necessary repairs. They are now hands off and the link is stable.

  • This was the result of a damaged fiber cable. Technicians are unable to fix the issue at this time due to weather conditions of heavy flooding and low visibility.

    • Backbone link between our Mumbai and Hong Kong centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Hong Kong data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Circuit was affected by an emergency maintenance.

    • Tuesday 15th, October 2024

    Backbone link between our Newark and Toronto data centers down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Toronto data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This incident is resolved.