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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 2, 2026 - MCOM-436

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for September 2, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 2, 2026, 05:00 UTC End time: September 3, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our cooling units.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 22nd, July 2025

BR: São Paulo Backbone link between our Sao Paulo and Buenos Aires data centers down

At this moment, we are experiencing problems with: Backbone link between our Sao Paulo and Buenos Aires data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Sao Paulo and Buenos Aires data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

UA: Kyiv Backbone link between our Bucharest and Kyiv data centers down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We are seeing restoration. We will keep monitoring this.

  • Monday 21st, July 2025

    US: Chicago Backbone link between our Chicago and California data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and California data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and California data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A fiber cut caused this back bone link issue. The back bone link has been restored.

  • CA: Montreal Backbone link in Montreal data center down

    At this moment, we are experiencing problems with: Backbone link in Montreal data center data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link in Montreal data center data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has notified that they have acknowledged this issue.

  • Sunday 20th, July 2025

    No incidents reported

    Saturday 19th, July 2025

    No incidents reported

    Friday 18th, July 2025

    US: Ashburn Backbone link between our Ashburn and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Thursday 17th, July 2025

    No incidents reported

    Wednesday 16th, July 2025

    No incidents reported