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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Sunday 21st, September 2025

PL: Warsaw Backbone link between our Warsaw and Stockholm data centers down

At this moment, we are experiencing problems with: Backbone link between our Warsaw and Stockholm data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Warsaw and Stockholm data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This outage was due to a planned maintenance by the vendor

    • US: Dallas Backbone link between our Dallas and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Saturday 20th, September 2025

    No incidents reported

    Friday 19th, September 2025

    Backbone link between our Oslo and Amsterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our Oslo and Amsterdam data centers.

    The cause of the incident is currently: Faulty network equipment

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Amsterdam data centers, users between these and surrounding regions may experience increased latency..

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Thursday 18th, September 2025

    NL: Rotterdam Backbone link between our Rotterdam and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Rotterdam and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Rotterdam and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Wednesday 17th, September 2025

    Backbone link between our Rotterdam and Copenhagen data centers down

    At this moment, we are experiencing problems with: Backbone link between our Rotterdam and Copenhagen data centers.

    The cause of the incident is currently: Planned maintenance by network partner

    We have taken the following actions to resolve the incident: Contacted vendor

    Estimated time of repair: 04:00 GMT

    Impact: Due to the current incident on our backbone link between our Rotterdam and Copenhagen data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Chicago Backbone link between our Dallas and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Tuesday 16th, September 2025

    US: Ashburn Backbone link between our Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    DE: Frankfurt Backbone link between our Paris and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    API IP Whitelisting issues

    At this moment we are experiencing problems with: API keys with IP whitelisting

    The cause of the incident is currently: Under investigation

    We have taken the following actions to resolve the incident: n/a

    Estimated time of repair: Unknown

    Impact: All API keys with an IP whitelist

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A change has been identified as the cause of this incident. The change has been reverted which has fixed this incident.

    • ES: Madrid Backbone link between our Madrid and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Monday 15th, September 2025

    US: Chicago Backbone link between our Chicago and Santa Clara data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.