Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.
Location:
Hong Kong
Schedule:
Start Time: November 26, 2025, 21:00 UTC
End Time: November 27, 2025, 01:00 UTC
Planned downtime:
No impact expected
Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.
Expected downtime/impact:
Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.
We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for December 9, 2025.
Location:
Milan, Italy
Schedule:
Start Time: December 9, 2025 - 03:00 UTC
End Time: December 9, 2025 - 06:00 UTC
Planned downtime:
No impact
Reason for this maintenance:
The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.
Expected downtime/impact:
Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy.
We would like to inform you of an upcoming Type of maintenance being performed in our Montréal datacenter. This maintenance is scheduled for December 9, 2025
Location:
Montréal, Canada
Schedule:
Start Time: December 9, 2025, 09:00 UTC
End Time: December 9, 2025, 14:00 UTC
Planned downtime:
No impact
Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.
Expected downtime/impact:
Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.
We would like to inform you of an upcoming network maintenance being performed in our Chicago datacenter. This maintenance is scheduled for December 9, 2025.
Location:
Chicago, United States
Schedule:
Start Time: December 9, 2025 - 10:00 UTC
End Time: December 9, 2025 - 13:00 UTC
Planned downtime:
No impact expected
Reason for this maintenance:
The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.
Expected downtime/impact:
No impact is expected, but there will be reduced redundancy during the maintenance window.
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Los Angeles datacenter. The network maintenance has been scheduled to start on December 10, 2025 and finish on December 11, 2025.
Location: Los Angeles, America
Schedule: Window 1: Start time: December 10, 2025, 08:00 UTC End time: December 10, 2025, 12:00 UTC
Window 2: Start time: December 11, 2025, 08:00 UTC End time: December 11, 2025, 12:00 UTC
Planned impact: Impact expected (see below for details)
Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.
Expected impact: Minor Impact: While no major impact is expected, there may be brief and sporadic traffic loss during the initial and final stages of the maintenance.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.
Location: Montreuil, France
Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.
Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status