Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 26th, June 2019

No incidents reported

Tuesday 25th, June 2019

US: Dallas Dallas - TX: Network Incident

At this moment we are experiencing problems with: network equipment in one of our racks in Dallas- TX.

The cause of the incident is currently: Under investigation

We have taken the following actions to resolve the incident: Investigation ongoing

Estimated end-time: Currently unknown

Impact: The machines connected to the switches are currently not reachable - a small number of servers are impacted.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

  • The switch is back online.

    • Monday 24th, June 2019

    No incidents reported

    Sunday 23rd, June 2019

    NL: Heerlen Fiber cut between Eindhoven and Heerlen

    At this moment we are experiencing problems with: Dark-fiber connection between Eindhoven and Heerlen

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our vendor is contacted and confirmed there is a fiber-cut between Eindhoven and Heerlen. Customer traffic from Heerlen is now always routed to the rest of the world via Frankfurt until the repairs are done. We will continue to monitor this situation and provide an update as soon as possible.

    Estimated end-time: Vendor located the problem, and are expecting the materials to repair the issue to arrive at 18:00 UTC+2, they also expect another 2 hours to carry out repair works. Repair works are estimated to finish around 20:00 UTC+2.

    Impact: Customers with a WAVE between Rotterdam and Heerlen or Eindhoven and Heerlen are impacted with downtime. MPLS customers are not impacted and re-routed as explained above.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php

  • The issue is resolved.

    If there are still any issues, please contact us during office hours on +31 10 8900070 or outside office hours on the emergency number.

  • Some delays have incurred in the repair work. The repairs are expected to finish at 22:00 UTC.

  • Repair has started. Estimated time of repair is 20:00 UTC.

  • Arrival of the equipment has been delayed by 45 minutes.

  • Vendor located the problem, and are expecting the materials to repair the issue to arrive at 16:00 UTC, they also expect another 2 hours to carry out repair works. Repair works are estimated to finish around 18:00 UTC.

    • Saturday 22nd, June 2019

    No incidents reported

    Friday 21st, June 2019

    No incidents reported

    Thursday 20th, June 2019

    No incidents reported