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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

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Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 3rd, April 2020

UAE: Dubai Connectivity issues Dubai

Our network team is currently investigating connectivity issues in our Dubai datacenter.

Services may be partially impacted.

  • This incident has been resolved as of 20:00 UTC.

  • Thursday 2nd, April 2020

    No incidents reported

    Wednesday 1st, April 2020

    No incidents reported

    Tuesday 31st, March 2020

    No incidents reported

    Monday 30th, March 2020

    No incidents reported

    Sunday 29th, March 2020

    No incidents reported

    Saturday 28th, March 2020

    SA: Johannesburg Degraded intercontinental connectivity South Africa

    Currently there are two submarine cables, connecting South Africa with other continents, offline due to cable damage. We currently see no impact on our side. Should anything happen with the remaining submarine cables, traffic that stays within South Africa will remain unharmed. Only traffic towards other continents may be impacted.

    SAT-3/WASC, estimated repair on the 2nd of April Source

    WACS, no estimated repair date yet Source

  • Both cables have been repaired. Connectivity is back to normal.

  • WACS estimated time for repair: 4th of April 2020 Source