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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 7, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 7, 2025, 08:00 UTC End time: October 7, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the second maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 8, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 8, 2025, 08:00 UTC End time: October 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the third maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 9, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 9, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 9, 2025, 08:00 UTC End time: October 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the last maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 9th, December 2020

UAE: Dubai Dubai DC - Switch down

At this moment we are experiencing problems with: One of our switches has gone down.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

Estimated time of repair: Unknown.

Impact: Customers on that switch will experience an interruption in service.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Our vendor is working on resolving the incident after identifying the issue with the switch

    • Tuesday 8th, December 2020

    Internet Exchange Poland - Network incident

    *At this moment we are experiencing problems with:*Internet Exchange Poland - Network incident

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to the IX for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident at one of the Internet Exchanges we are connected with in Poland, users might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • The connection has been restored. Since we have no hands-off yet we will keep monitoring the connection.

  • The IX reported that the cause is a fiber cut between Warsaw and Katowice

    • Monday 7th, December 2020

    No incidents reported

    Sunday 6th, December 2020

    No incidents reported

    Saturday 5th, December 2020

    No incidents reported

    Friday 4th, December 2020

    SG: Singapore Backbone link between our St. Denis and Singapore datacenters

    At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our St. Denis and Singapore datacenters, users in our Singapore datacenter might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and service is fully restored.

    • Thursday 3rd, December 2020

    US: Ashburn Backbone link between our Chicago and Newark datacenters

    At this moment we are experiencing problems with: Backbone link between our Chicago and Newark datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Not available at this time.

    Impact: Due to the current ongoing incident on our backbone link between our Chicago and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Wednesday 2nd, December 2020

    US: Santa Clara Santa Clara DC - Multiple circuits down

    At this moment we are experiencing problems with: We are seeing multiple circuits down in our datacenter in the Santa Clara region.

    The cause of the incident is currently: Damage to dark fiber services.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Resolved.

    Impact: Due to the current ongoing incident in our Santa Clara datacenter, users connecting to this region and surrounding regions may experience increased latency and connection issues.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs have been completed and crews are hands off.

  • Our vendor reports that repairs are over 50% complete, however there is still no ETR at this time. Services are gradually turning up as repairs progress, but stability is not assured until repairs are complete.

  • Our vendor reports technicians on site are working on repairs.

  • Our vendor has notified us that dark fiber technicians are onsite and inspecting for damage.

  • Our vendor has identified the issue as related to dark fiber services and is working to resolve the problem.

    • Moscow DC - Redundant path between PoP's is down

    At this moment we are experiencing problems with: One of the redundant paths between our PoP's in Moscow is down.

    The cause of the incident is currently: Our vendor reports an ongoing fire that is preventing access to the affected fiber. Our vendor reports the issue has been escalated to the highest level and a plan for backup and recovery is being rolled out.

    We have taken the following actions to resolve the incident: We have reached out to our vendor and they are keeping us updated.

    Estimated time of repair: Current ETA is unknown.

    Impact: No customer impact is expected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Circuits have shown long-term stability. The situation is considered resolved.

  • Circuits seem recovered. Since there is no official hands off we will monitor the situation.