Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Thursday 14th, March 2024

SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Check out this article for more details. https://www.theguardian.com/technology/2024/mar/14/much-of-west-and-central-africa-without-internet-after-undersea-cable-failures

  • Our link is down related to a subsea cable fault. No ETR as of yet.

  • Past Incidents

    Wednesday 13th, January 2021

    No incidents reported

    Tuesday 12th, January 2021

    ES: Madrid Backbone link between Saint-Denis and Madrid down

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Madrid datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between Saint-Denis and Madrid down, users between these and surrounding regions may experience increased latency. Also users from Johannesburg and surrounding areas may experience performance issue.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    RU: Moscow Backbone link between our Moscow and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters down, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and service has returned to normal.

  • US: Chicago Backbone link between our Chicago and Seattle datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Monday 11th, January 2021

    No incidents reported

    Sunday 10th, January 2021

    No incidents reported

    Saturday 9th, January 2021

    US: Chicago Backbone link between our Chicago and Seattle datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs have been completed and link is fully operational.

  • All current services should now be restored. We keep monitoring to make sure.

  • Friday 8th, January 2021

    JP: Tokyo Network outage Japan Tokyo

    At this moment we are experiencing problems with: We are experiencing a network outage in the Japan region.

    The cause of the incident is currently: Linecard crash.

    We have taken the following actions to resolve the incident: The linecard has since been recovered and we are watching it currently.

    Estimated time of repair: Resolved.

    Impact: Clients may experience outages with their services in the region.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Thursday 7th, January 2021

    JP: Tokyo Major network outage in Japan region

    At this moment we are experiencing problems with: We are experiencing a major network outage in the Japan region.

    The cause of the incident is currently: Linecard crash.

    We have taken the following actions to resolve the incident: The linecard has since been recovered.

    Estimated time of repair: Resolved.

    Impact: Clients may experience outages with their services in the region.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue was caused by a line card crash which has since been recovered. Traffic is back to normal.

  • This incident has escalated to a major outage. Our team is still investigating and working to resolve the situation as soon as possible.

  • Wednesday 6th, January 2021

    Nameservers i3D.net Nameserver issue (5.200.5.5 only)

    At this moment we are experiencing problems with: One of the anycasted nameserver IP addresses (5.200.5.5) was temporarily not working as expected, the other nameserver IP address remained operational (5.200.5.200)

    The cause of the incident is currently: Under investigation

    We have taken the following actions to resolve the incident: 5.200.5.5 is available again, the root cause is under investigation

    Estimated time of repair: The services have already recovered.

    Impact: During this incident, one of the two anycasted nameserver IP addresses was temporarily not available (5.200.5.5).

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.