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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Website

General i3D.net systems

Core systems

Products

Datacenters

AR: Buenos Aires

Operational

AT: Vienna

Operational

AU: Sydney

Operational

BR: São Paulo

Operational

CA: Montreal

Operational

CA: Toronto

Operational

CH: Zürich

Operational

CL: Santiago

Operational

DE: Frankfurt

Operational

DK: Copenhagen

Operational

ES: Madrid

Operational

FR: Paris

Operational

GB: London

Operational

HK: Hong Kong

Operational

HU: Budapest

Operational

IN: Mumbai

Operational

IT: Milan

Performance Issues

JP: Tokyo

Operational

NL: Amsterdam

Operational

NL: Heerlen

Operational

NL: Rotterdam

Operational

NO: Oslo

Operational

PL: Warsaw

Operational

RO: Bucharest

Operational

SA: Johannesburg

Operational

SE: Stockholm

Operational

SG: Singapore

Operational

UA: Kyiv

Operational

UAE: Dubai

Operational

UAE: Fujairah

Operational

US: Atlanta

Operational

US: Ashburn

Operational

US: Chicago

Operational

US: Dallas

Operational

US: Los Angeles

Operational

US: Newark

Operational

US: Santa Clara

Operational

US: Seattle

Operational

Maintenance

[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 15th, January 2021

Backbone link between Moscow and Copenhagen Datacenters down

At this moment we are experiencing problems with: Backbone link between our Moscow and Copenhagen datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between Moscow and Copenhagen down, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

The link has been fixed Friday the 15th of January around 14:00 UTC

Thursday 14th, January 2021

PL: Warsaw Backbone link between Warsaw and Moscow Datacenters down

At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between Warsaw and Moscow down, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Recovery works completed, no more interruptions expected.

ETR is changed to 17:00 UTC.

Our vendor is expecting the ETR to be 14:00 UTC

Backbone link between Copenhagen and Moscow datacenters down

At this moment we are experiencing problems with: Backbone link between our Copenhagen and Moscow datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between Copenhagen and Moscow, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Our vendor reports that the fiber cut is fixed and no more interruptions are to be expected.

Our vendor reports that the fiber cut is localized. The ETR is unknown yet.

US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

At this moment we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This outage is due to a maintenance by our vendor.

Wednesday 13th, January 2021

No incidents reported

Tuesday 12th, January 2021

ES: Madrid Backbone link between Saint-Denis and Madrid down

At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Madrid datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between Saint-Denis and Madrid down, users between these and surrounding regions may experience increased latency. Also users from Johannesburg and surrounding areas may experience performance issue.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Backbone link between our Moscow and Warsaw datacenters down

At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters down, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This issue has been resolved and service has returned to normal.

US: Chicago Backbone link between our Chicago and Seattle datacenters down

At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Monday 11th, January 2021

No incidents reported

Sunday 10th, January 2021

No incidents reported

Saturday 9th, January 2021

US: Chicago Backbone link between our Chicago and Seattle datacenters down

At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Repairs have been completed and link is fully operational.

All current services should now be restored. We keep monitoring to make sure.

Friday 8th, January 2021

JP: Tokyo Network outage Japan Tokyo

At this moment we are experiencing problems with: We are experiencing a network outage in the Japan region.

The cause of the incident is currently: Linecard crash.

We have taken the following actions to resolve the incident: The linecard has since been recovered and we are watching it currently.

Estimated time of repair: Resolved.

Impact: Clients may experience outages with their services in the region.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.