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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Smartdc Rotterdam – May 27, 2024

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled to start on May 27, 2024.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: May 27, 2024, 07:00 UTC

End time: May 31, 2024, 16:00 UTC

Planned downtime: No downtime expected (see below for details)

Reason for this maintenance:

During this maintenance we will be performing routine maintenance to the pumps of our cooling system.

Expected downtime:

No downtime is expected. During this maintenance you may see cooling temperature swings.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Emergency Power Maintenance] Heerlen – Generator Display replacement – May 14, 2024

We would like to notify you of upcoming emergency power maintenance activities that will affect services in our Heerlen datacenter. The emergency power maintenance has been scheduled for May 5, 2024.

Location:

Heerlen, The Netherlands

Schedule:

Start time: May 14, 2024, 07:00 UTC

End time: May 14, 2024, 17:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

We will be replacing the display on the controller of the generator.

Expected downtime:

No impact is expected, but there will be reduced redundancy during the maintenance window. The power grid in the datacenter will temporarily operate on the N situation.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 27th, January 2021

No incidents reported

Tuesday 26th, January 2021

No incidents reported

Monday 25th, January 2021

No incidents reported

Sunday 24th, January 2021

No incidents reported

Saturday 23rd, January 2021

No incidents reported

Friday 22nd, January 2021

No incidents reported

Thursday 21st, January 2021

ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters is down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was fixed.

    • Wednesday 20th, January 2021

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The connection has been restored.

  • Our vendor reports that they have confirmed damage to the cable. A fiber team has been dispatched to the damage site.

  • Our vendor reports that a fiber cut is suspected and crews have been dispatched to investigate.