Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 9th, February 2021

ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters flapped

At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters flapped.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue resolved

    • CA: Toronto Backbone link between our Saint-Laurent and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Laurent and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Laurent and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is fixed

    • Monday 8th, February 2021

    No incidents reported

    Sunday 7th, February 2021

    UAE: Dubai Backbone link between our Dubai and Fujairah datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved by our vendor, all latency is back to normal.

    • Saturday 6th, February 2021

    No incidents reported

    Friday 5th, February 2021

    No incidents reported

    Thursday 4th, February 2021

    Issues with vCloud

    At this moment we are experiencing problems with: The tenant portal for the i3D.net cloud environment is currently experiencing connectivity issues.

    The cause of the incident is currently: Known

    Impact: The underlying infrastructure is up & running, no outage expected. Our engineers are currently working to get the portal service back online.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

  • The portal is accessible again but with limited functionality. We are continuing to work with our vendor to resolve this issue.

  • Currently workarounds and fixes, provided by the vendor, are in the process of being applied and tested.

  • Unfortunately, the service is still unavailable. The issue has been escalated to our supplier and vendor for further support.

    • Internet Exchange The Netherlands- Network incident

    *At this moment we are experiencing problems with:*Internet Exchange The Netherlands NL-IX- Network incident

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to the IX for more information.

    Estimated time of repair: Recovered, but unsure of stability going forward at this time.

    Impact: Due to the current ongoing incident at one of the Internet Exchanges we are connected with in The Netherlands, users might encounter increased latency due to re-routed traffic paths.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Wednesday 3rd, February 2021

    No incidents reported

    Tuesday 2nd, February 2021

    Website i3D.net Customer Control Panels are inaccessible

    At this moment we are experiencing problems with: Customer control panels for i3D.net are inaccessible

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: The issue has been resolved.

    Estimated time of repair: Repaired

    Impact: Customers will be unable to access the administrative control panels.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.