Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 30th, March 2021

US: Chicago Backbone link between our Chicago and Dallas datacenters down

At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters down.

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issues resolved. The issues we faced where due to an maintenace of one of our vendors.

    • Monday 29th, March 2021

    No incidents reported

    Sunday 28th, March 2021

    No incidents reported

    Saturday 27th, March 2021

    US: Newark Backbone link between our Newark and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Ashburn datacenters down.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All services should be restored. Our vendor is hands off.

  • Ports are back up. No hands off yet. We keep monitoring.

    • US: Santa Clara Vendor Internet Exchange is down in Santa Clara.

    At this moment we are experiencing problems with: The internet exchange of our vendor is down. Our vendor is currently investigating the issue.

    The cause of the incident is currently: unknown

    Estimated time of repair: unknown

    Impact: Increased latency in the Santa Clara region.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services restored.

    • Friday 26th, March 2021

    ONE Control Panel API/one.i3d.net outage

    At this moment we are experiencing problems with: API, one.i3d.net

    The cause of the incident is currently: Under investigation

    Impact: Our API and one.i3d.net are currently not available.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Both API and one.i3d.net are back online.

    • Thursday 25th, March 2021

    No incidents reported

    Wednesday 24th, March 2021

    US: Ashburn Ashburn performance issues

    At this moment we are experiencing problems with: A loss of services in the Ashburn region.

    The cause of the incident is currently: unknown

    Estimated time of repair: unknown

    Impact: Loss of services

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Services should slowly be recovering.

    • US: Ashburn Network Event In Ashburn Datacenter

    At this moment we are experiencing problems with: A switch failure causing network disruptions in the Ashburn region.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are working to reboot the switch and normalize traffic.

    Estimated time of repair: N/A

    Impact: Traffic in the region may be experiencing connectivity issues.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The switch has been rebooted. We are closely monitoring the situation. Services remain at-risk.

  • The switch experienced another failure. We are working to resolve the issue as soon as possible.

  • A switch failure caused a disruption in regional traffic. This incident has been resolved.