Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear Client,
(An email or ticket has been sent to you if your services will be affected by this maintenance.)
We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for September 17, 2025.
Location:
Rotterdam, The Netherlands
Schedule:
Start time: September 17, 2025, 01:00 UTC
End time: September 17, 2025, 03:00 UTC
Planned impact: Impact expected (see below for details)
Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.
Expected impact:
Impact expected, full downtime from start until the end of the maintenance window (An email or ticket has been sent to you if your services will be affected by this maintenance.)
Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 8, 2025.
Location: São Paulo, Brazil
Schedule: Start time: October 8, 2025, 08:00 UTC End time: October 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.
Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the third maintenance from a total of four aggregators.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
We would like to notify you of upcoming emergency database maintenance activities that affect a backend database. The emergency database maintenance has been scheduled for September 23, 2025.
Location: Global
Schedule: Start time: September 23, 2025, 15:00 UTC End time: September 23, 2025, 15:30 UTC Planned impact: No impact (see below for details)
Reason for this maintenance: The maintenance is required to mitigate data inconsistency issues within the redundant database environment. This change will improve data consistency and system reliability.
Expected impact:
No Impact: For this maintenance there is no expected impact.
Dear Client,
We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for September 30, 2025.
Schedule: Start time: September 30, 2025, 10:00 UTC End time: September 30, 2025, 11:00 UTC Planned impact: Impact expected (see below for details)
Reason for this maintenance: During this maintenance we will be migrating some backend FlexMetal data to a new cluster. This change further increases reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.
Expected impact: Service Impact: FlexMetal delivery service and related API endpoints will be unavailable during the maintenance. This does not affect servers deployed using FlexMetal, only deploying new servers.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.
Location: São Paulo, Brazil
Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.
Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 7, 2025.
Location: São Paulo, Brazil
Schedule: Start time: October 7, 2025, 08:00 UTC End time: October 7, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.
Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the second maintenance from a total of four aggregators.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 9, 2025.
Location: São Paulo, Brazil
Schedule: Start time: October 9, 2025, 08:00 UTC End time: October 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.
Expected impact: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the last maintenance from a total of four aggregators.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/